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Proposition Manager

Posting Country:  United Kingdom
Date Posted:  03-Aug-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location:   London, Speechmark (Hybrid working) 
Hours:   37.5
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.


The New Business Development team is focused on rapidly growing Vodafone’s market share by bringing to market innovative, customer orientated propositions that embody our challenger spirit.  


What will you be doing? 


As Proposition manager you will be responsible for planning and maintaining the Consumer Insurance proposition and ensuring optimum performance.  This will involve understanding the market to ensure competitive positioning, continuously seeking to enhance our offering and finding ways to increase attachment rates whilst maintaining a happy customer base.


You will live and breathe the customer experience, defining and measuring relevant performance targets (operational and commercial) to ensure strong customer engagement with commercial viability.  You would be expected to develop ideas to help drive digital transformation – something that sits at the heart of the team.


If you want to be at the forefront of Vodafone’s journey as a challenger brand this is the place to be.  Passion and energy are prerequisites for any role in this team as we operate in a dynamic business.  We believe anything is possible and if you share this mindset then read on.


Key accountabilities and decision ownership : 
1.    Performance (P&L) ownership for achievement of targets.
2.    Performance ownership for customer experience and journey touchpoints.
3.    Business case ownership (costs and benefits) for new initiatives.
4.    Create and own the ongoing action plan to drive commercial, customer and regulatory performance, ensuring ownership across the business for all actions. 
5.    Ensure that roadmap is aligned with budget and forecast, that KPIs are clearly identified and trackable.
6.    Seek performance uplift through internal and external benchmarking.
7.    Define the proposition and commercial strategy for your propositions - defining the customer insights, target audience and market opportunities whilst conforming to our regulatory requirements.
8.    Identify and proactively manage risks in accordance with relevant governance e.g. Conduct Risk Forums.
9.    Ensure ongoing requirements are identified and delivered in line with new propositions across the business, regulation changes, etc.

Who are we looking for?  

 

1.    Competent understanding of the FCA regulatory environment surrounding insurance.
2.    Experience from another Telco / Media environment or other subscriber market.
3.    Track record of insight-led proposition development, putting the customer at the heart.  
4.    Ability to build strong professional relationships in order to lead virtual teams and get things done.
5.    Proven ability to drive change through a complex business and deal with multiple demanding stakeholders.
Must have technical / professional qualifications: 
1.    Experience working on FCA regulated propositions.
2.    Proven track record in consumer commercial proposition development.
3.    Understanding and delivering on the drivers of value creation.
4.    Strong communication and presentation skills
 

What’s in it for you?


An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
 
Together we can


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.

 

Blended


Vodafone UK’s blended working approach means you’ll come to your contracted hub location office as and when needed to get things done for your role and for tasks that require it, otherwise you will be able to work from home. Our ‘Office in a Box’ home-working kit will be available for all who need it during your onboarding journey.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.