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Senior Customer Account Portfolio Manager

Aggregate function:  Shared Services
Business Area:  Commercial Management_VSOL
Posting Country:  United Kingdom
Date Posted:  4 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a

 

Senior Customer Account Portfolio Manager 

Your role in a nutshell: 

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo. 

They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets. 

This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.  

The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months. 
 

What you'll do:

Client Relationship Management​ 

  • Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients​ 
  • Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition 
  • Build long standing relationships with the customer 

​ 

Account Management​ 

  • Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business 
  • Support the CAL in the overall account agenda and priorities 
  • Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business 
  • Bring together different Service line leads within their portfolio of work 

​ 

Sales leadership and Excellence​ 

  • Drive sales and revenue, customer growth and sales effectiveness​ to originate new deals and grow existing ones 
  • Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business​ 
  • Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends​ 
     


 

What you'll bring to our team:

 

  • Demonstrated sustained client relations management experience at a C-suite level or key decision-makers in the industry. Building trusted client relationships.
  • Managed a portfolio of work across multiple customers previously
  • Shown ability to grow and expand existing engagements within client environment
  • Demonstrated ability to bring together disparate teams to drive client success
  • Leadership skills with the ability to manage and inspire cross-functional teams.
  • Consulting experience ideal, but not essential
  • Fluent English language knowledge
     

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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