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Senior Manager, Managed Services- IOT

Aggregate function:  Vodafone Business
Business Area:  VB Internet of Things Vertical
Posting Country:  United Kingdom
Date Posted:  24 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

Role title: Senior Manager, IOT (Contract Management) 
Function: Vodafone IOT Operations
Department: Supply Chain Management 
Reports to: Head of Supply Chain Management     
Location: Flexible (UK Based)

The Senior Manager IOT NAAS will be responsible for the execution of Vodafone IoT’s supply chain strategy to support business operations and performance in accordance with relevant sourcing practices and policies. As such, you will be part of a new function specific for IoT, managing existing supply relationships via Vodafone Procurement Company (VPC), direct with other Vodafone entities for existing and new services, and support future direct sourcing needs for IoT including critical supply arrangements for the procurement and in-life contract management of network services. Responsible and accountable for the end-to-end commercial (P&L), technical (to Contract) and service delivery (SLA compliance) of the IoT Network As A Service agreement, owning strong internal and external relationships and ensuring success on all levels.

Key Responsibilities:

•    Own the P&L for the Customer Contract, making all relevant commercial decisions. Controlling internal costs in line with revenues 
•    Controlling Service delivery to contracted SLAs, ensuring all Vodafone functions work together to deliver above SLA performance 
•    Own the technical Roadmap for the service, ensuring it remains technically compelling within a reasonable cost base. Agree with internal and external stakeholders 
•    Manage the Complex in-life change management process, both technical and commercial with all stakeholders. 
•    Agree internal budgets with delivery teams based on expected volumes and revenues 
•    Manage and lead commercial relationship including prices, terms and contracts, leveraging on the respective core teams 
•    Supports escalations towards supplier topics and manage business risks, including contingency plans development including the tracking all escalated issues until closure
•    Lead contract changes with respective supplier(s), and deliver in a timely and quality manner e.g. contract negotiations, contract management, contract amendments and Group Legal endorsements. Control of the change management process and adherence to those Contracts
•    Be the Cross-functional owner and coordinator of all preliminary supplier on-boarding, engaging portfolio and product management to co-ordinate the interface with suppliers. 
•    Drive improvements of the supplier’s performance and set standards for all suppliers (Activity wheel, Supplier Performance Matrix (SPM) evaluation, Supplier improvement plan)

Key Accountabilities: 

•    Build the contract management framework support model for a critical part of the IOT Business 
•    Ensure business needs are being represented and incorporated into procurement and logistics plans, and execution
•    Partner with the business in driving robust demand management practices to deliver the best possible outcomes for cost, quality, and delivery, and ensure interlock with Finance and business owners
•    Ensure appropriate governance is in place for key suppliers and contracts to include strategic vendor management and robust implementation and execution of Commercial Contract Management principles
 

Who you are

•    Build the contract management framework support model for a critical part of the IOT Business 
•    Ensure business needs are being represented and incorporated into procurement and logistics plans, and execution
•    Partner with the business in driving robust demand management practices to deliver the best possible outcomes for cost, quality, and delivery, and ensure interlock with Finance and business owners
•    Ensure appropriate governance is in place for key suppliers and contracts to include strategic vendor management and robust implementation and execution of Commercial Contract Management principles
 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

Yearly bonus: 20%
Company car: company funded car of £580 per month + private fuel or cash alternative of £630
per month.
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks out of which 39 weeks are fully paid + 13 weeks half pay and 6 months - working 4 days, getting paid 5
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Together we can

#LI-Remoteworking

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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