Technical Product Manager - Fixed CPE (6 Month FTC)
Location: London, The Speechmark + *Hybrid working
Salary: Competitive + Vodafone Benefits
Working hours: Full time (37.5 hours per week – Mon to Fri)
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do
This role sits within Vodafone UK’s Connected Home & Innovation Product (CHIP) team, who evaluate, build, deliver, and manage in life market leading, profitable products & services which deliver great customer experiences. We have end to end responsibility for all hardware and software products in Vodafone UK. Fixed CPE devices, Secure Net, Super Wi-Fi, Fixed broadband solutions and the new Battery Backup Unit (BBU) are among the services we offer.
The role of the Technical Product Manager is a highly cross functional role within the UK and Group. Our customers are at the heart of everything we do. We not only manage 1.65M in-life Consumer CPE devices and firmware for 1.2M customers but this role also offers the rare opportunity to be an integral part of our Product team that spearheads the next level of Home Connectivity. Help us ideate, innovate and introduce cutting edge Fixed and Connected devices to Vodafone customer homes.
This is a vital role. You will be responsible and accountable for the overall product effectiveness and assurance, primarily for HBB products, but also others, striving for exceptional levels of quality and reliability of our fixed and connected devices in the UK. You will lead device implementation, coordinate testing and assurance of fixed, WiFi and AI based devices, HW/SW, E2E functionality.
Who you are
- Strong understanding of Fixed Broadband in the UK combined IT/Digital integration and business analyst background in the fields of telecoms services and products.
- Experience in consumer telco product/service IT integration.
- Digital or IT experience in development and delivery of fixed broadband relevant devices - routers, WiFi and home broadband services, E2E HLD and design analysis, API integration.
- Strong stakeholder management skills; experienced in building strong and trusting relationships with both external partners and internal stakeholders.
- Previous experience in a project / programme management role.
- Ability to manage priorities in fast-paced dynamic environment.
- Understanding of CPE/Device testing including various test phases and able to co-ordinate various teams to achieve goal under strict timelines.
- Proficiency in running trials focused on technical aspects of CPE, including creating trial questionnaires, managing trial operations end to end, and reporting upwards to senior stakeholders.
- Desirably skilled in KPIs, data, database and analysis.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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