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Territory Support Specialist - London, Essex and Herts

Aggregate function:  Consumer
Business Area:  Local Retail
Posting Country:  United Kingdom
Date Posted:  5 Mar 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Territory Support Specialist - London, Essex & Herts

Location: Field based London, Essex & Herts

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 40 hours per week – Mon to Fri

 

Be a part of Vodafone UK Commercial Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

 


Who We Are


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

 

 

What you’ll do

 

You will support the Territory Manager, Regional Managers, franchise and direct retail stores within the Territory by ensuring operational excellence, driving commercial performance, and delivering a consistently exceptional customer experience across Vodafone’s operations.

 

  • Drive Vodafone’s #1 objective of ensuring exceptional customer outcomes, improving store standards and advising franchise partners on best practice.
  • Analyse store performance data and key KPIs, identify opportunities for growth, and implement strategies to support Territory.
  • Support all franchise partners and direct retail stores to meet Vodafone’s operational standards, including compliance, training, and best practices.
  • Build strong relationships with key stakeholders to create alignment on goals and operational priorities.
  • Step in to cover responsibilities of Regional seamless communication and management.

 

Who you are

 

  • Proven ability to communicate effectively with stakeholders at all levels.
  • Competent financial and analytical skills with experience in interpreting and presenting data to inform decisions.
  • Demonstrated ability to build and maintain collaborative relationships with franchise partners, direct retail stores and cross-functional teams. 
  • Experience in a retail or customer-focused environment, with knowledge of operational processes and standards.
  • Self-motivated, organised, and able to work independently in a fast-paced, field-based role.

 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

 

 

Together we can

 

 


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

 

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »