All-IP Product Manager
Location: Any UK Hub (Hybrid*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Monday to Friday
*Hybrid - At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who we are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
Vodafone has been preparing for the largest infrastructure change in the last 20 years that will see all traditional PSTN line and copper based broadband products migrate to new products and ultimately, fibre only access. Vodafone has a significant base of business customers that will be migrated onto new access products and alternative IP voice services. As the leader in IOT, customers will also take advantage of new approaches to meeting their connectivity and broader business needs.
What you’ll do
The role of the All-IP Product Manager encompasses definition and implementation of channel, segment (including, government and CNI) and use case specific products leveraging Vodafone’s broadband, unified communications and Internet of Things portfolios and infrastructure. Reporting into the Senior Portfolio Lead for WAN and fixed Connectivity you will also act as key interface into the All-IP migration programme tasked with executing on the product lead strategy and product end states. You will lead with sales channels and propositions lead to ensure that Vodafone fully exploits the opportunity for change that Customers have and to ensure that business case benefits are realised. You will play a key role in identifying opportunities and risks whilst also capturing customer and channel requirements plus prioritising these for development or resolution.
• Working with strategy, propositions, commercial, channels, project management and other key stakeholders to ensure planning and execution is carried out successfully against the agreed goals and business case (although physical execution of migrations will be accountability of product lifecycle team)
• Own the All-IP business case - ensuring necessary e2e governance and planning is observed to drive efficient product and proposition dependency delivery. Define and track KPIs and targets for market share growth, product revenues, margin and customer experience
• Manage All-IP in-life related product developments and customer solutions ensuring good customer and channel communications. Key interfaces into agile development squads and the Product Lifecycle Management team accountable for customer migrations
• Drive continuous improvement in the performance of the product solutions across CX, profit and revenue improvement opportunities.
• Manage senior and other stakeholders in aligning prioritises and resolving issues that may prevent successful implementation of the strategy
• The role might flex across different products depending on the learnings and evolution of the All-IP programme
Who you are
• Ability to work strategically, yet translate into tangible plans and deliverables
• Extensive broadband and traditional PSTN service product knowledge, including understanding of how customers consume and exploit these products
• Good understanding of UC and IoT products and how these can be combined to create complete solutions and basis for propositions
• Experience with BT / Openreach products and the processes and systems associated with PSTN and new copper and fibre products
• Good customer facing and presentation skills
• Able to provide guidance and advice on the technology requirements, platforms, infrastructure and any other technical considerations
• Able to resolving conflicting requirements / demands and understanding if or when to seek support via escalations
• Graduate, with minimum of a bachelor’s degree.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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