CVM Specialist - 6 Month FTC

Location:  London, The Speechmark + Hybrid working
Salary:  Competitive + Vodafone Benefits
Hours:  Full time (37.5 hours per week – Mon to Fri)



*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
 

What you’ll do

The Customer Value Management Team is responsible for building trust and advocacy with our existing customers by engaging them at the right time, with the right support; driving deeper and more profitable relationships for Vodafone Business UK. We exist to steer the business in driving impactful and deliberate customer interactions and outcomes. Our objective is to relentlessly build brand love with our customers through personalized support and offers, as their chosen trusted partner. 


You’ll work with us to deliver consistently outstanding marketing communications that drive engagement, customer satisfaction and commercial benefit within the Business base.  This role specifically focuses on producing and executing marketing messages across multiple channels. 


This is an exciting role that provides the opportunity to work cross-functionally across Vodafone Business UK.  We are a team who work hard but also know how to have fun and support each other.  If you want to be at the forefront of Vodafone Business UK’s journey to become the nation’s most trusted business connectivity partner, then this is the place to be. In return, you’ll be encouraged to stretch yourself, experiment and learn fast and bring energy and positivity to your day-to-day role.


Key accountabilities:
 

• Produce and execute marketing messages across multiple channels (SMS, MMS, RCS, e-mail, OBC, push notification). Some communications will be written and produced in-house, others will be briefed and managed through CVM agencies. Brief creative resource and manage the campaign production process. Write engaging and informative briefs that clearly communicate the activity taking place and the desired response. Assess and manage the creative output of our CVM marketing agency and internal creative resource.  Have a clear, considered opinion on the quality of the work providing actionable and structured feedback. Be creatively innovative and identify new opportunities to deliver compelling marketing executions. 
• Produce weekly updates and regular activity reviews. Ensure all updates and proposals contain actionable insights, clear progress and a robust delivery plan.  
• Ensure all activity reflects our brand strategy and tone of voice and that all communications are legally compliant and drive a positive response (careful management of call to action essential with clear focus on driving digital behaviours). Ensure Customer Experience is at the heart of all marketing activity generated.  
• Ensure that all activity is relevant, timely and engaging. Identify and fix anything that is not delivering a world-class enterprise experience. 
• Track and report on the impact of all marketing communications making clear recommendations on how we can further increase effectiveness and brand engagement. Test and learn in order to positively influence deliverability and customer impact. Drive a culture of continual improvement and optimisation.  

Who you are

The role is best suited to a confident person with excellent interpersonal skills, strong communication skills, commercial acumen and someone who enjoys turning insight into action.


We’ll be looking for:
 

• Able to operate within a fast-paced, highly competitive and demanding environment. Strong project management skills are required in order to manage multiple requirements across challenging timelines. Able to focus on priorities with a proactive ‘can-do’ attitude. 
• Strong stakeholder management skills with a natural ability to influence and deliver across all levels of the organisation. 
• Able to think creatively, commercially and analytically to deliver compelling campaigns.  
• Comfortable driving a ‘digital first’ agenda with understanding of how to maximise digital engagement and fulfilment.  
• Comfortable taking a segment-based view when prioritising initiatives. Able to see and appreciate the ‘bigger picture’, thinking from both a strategic and operational perspective.  

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
 

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#vodafoneuk
#LI-Hybrid