Digital QA Specialist
Location: London The Speechmark + *Hybrid
Working hours: Full time 37.5 hours per week – Mon to Fri
Salary: Excellent basic salary plus bonus and Vodafone benefits
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do
Supporting the delivery of a high quality digital features and journeys across eShop, managing Production Quality & Automation, Customer Experience testing and Omni-channel quality.
This role’s primary purpose is to analyse business scope, define test scripts, execute test scripts and manage bugs from user acceptance testing of new products and features launched across Vodafone’s digital channels (including eShop, eCare, My Vodafone app and other future digital channels).
This role will work closely with key stakeholders and suppliers to ensure that high quality digital products are delivered to our customers, providing a view on customer experience risks
Main responsibilities :
- Substantial ‘Hands-on’ Digital User Acceptance testing experience in fast paced digital front end Scrum teams
- Experience in Agile Ceremonies and ways of working
- Proven ability to develop and manage test cases/scripts, test criteria & procedures
- Proven ability to develop and manage testing against Acceptance Criteria
- Familiar with Azure DevOps in order to identify, document, track, and resolve quality issues and defects
- Experience in testing journeys and user experience, pushing boundaries of scope to ensure a great customer experience
- Experience in testing customer journeys as well as functional units
- Ability to identify customer issues even when there are no functional problems
Who you are
- Experience in UAT
- Experience with Beta and/or User Testing
- Ability to create User Journey Map
- Experience in customer insight tools
- Have had experience within digital channels
- Have sound knowledge and experience of working in Agile.
- Pro-active and goal orientated
- Takes ownership
- Excellent time management & planning skills
- Excellent communication and reporting skills (both in managing resources up and down)
- Excellent people skills – especially in diplomacy, advocacy and negotiating
- Excellent problem solving skills
- Ideally hold a testing qualification
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Recruiter Name: Molly Gallagher
Recruiter Email: molly.gallagher@vodafone.com