Senior Manager / Head of Propositions - Home Broadband

Senior Propositions & Delivery Manager

Location: London, The Speechmark + Hybrid working
Salary: Competitive + Vodafone Benefits
Hours: Full time (37.5 hours per week – Mon to Fri)

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What will you be doing?  

The Fixed Propositions & Delivery team is focused on rapidly growing Vodafone’s market share by bringing to market innovative, customer orientated propositions that embody our challenger spirit.  

The Senior Propositions & Delivery Manager will be responsible for the overall definition, development and implementation of our customer proposition and product strategy.  The products that will fall within this remit are across Home Broadband and Voice. Responsibilities will include defining key customer and market insights, target audiences, the proposition strategies to unlock these and the delivery of these products and propositions through the Vodafone organisation and partners.

As the Senior Propositions & Delivery Manager, you are responsible for delivering the Home Broadband roadmap; working with stakeholders across Vodafone to deliver projects by; defining requirements for desired CX and MVPs to exacting standards, shaping solutions with technology partners and driving through e2e delivery in a Value Stream using SAFe Agile methodologies. The team works closely with the ‘Go-To Market’ team to ensure we land our launches with impact.

This is an exciting and broad role that provides the opportunity to work across the span of the fixed business. In return, you’ll be encouraged to stretch yourself, work at pace and think like a challenger. Passion and energy are prerequisites for any role in this team as we operate in a dynamic business.  

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Who are we looking for? 

We will be looking for thorough understanding of the Consumer Fixed market, including working within a senior proposition and/or product role directly related to this market.

In addition, you will need:

•    Exceptional influencing skills, right up to Director level.
•    Track record of insight-led product or proposition changes, including flawless execution record where you put the customer at the heart of the change.
•    Experience delivering complex and multi-area impacting change programmes, with proven benefits delivery record.
•    Ability to champion the voice of your customer within the business to drive effective decision making.
•    A strong commercial mind, able to make clear recommendations on what to invest in and what to stop.
•    An excellent people leader, able to demonstrate ability to develop others and create high performance teams.
•    Experience working in a digital first environment and or working within an Agile environment.
•    Proven track record of managing complex roadmaps, associated budgets and other related resources.

What’s in it for you? 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone. 

Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.