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User Researcher - 12 Month FTC

Aggregate function:  Consumer
Business Area:  Local Consumer Business Unit
Posting Country:  United Kingdom
Date Posted:  29 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: The Speechmark, London + *Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Duration:  12 Months


*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

 

Who We Are 

 

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.  


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. 


Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers. 

 

What you'll do
 

As a User Researcher, you will play a crucial role in advancing our omni-channel design process by conducting insightful, strategically significant research. User research methods such as usability testing, qualitative moderation, and survey design will be solidly in your wheelhouse.  

 

Collaborating closely with service design, product and UX design teams, you will conduct research that will help drive Vodafone’s strategic roadmap and shape outstanding customer experiences. In this role, you will autonomously lead projects and collaborate with fellow researchers to tackle complex challenges.  

 

Leveraging your expertise, you will develop robust research plans and discussion guides, conduct both quantitative and qualitative research, perform thorough data analysis, and distil actionable insights that drive business critical projects.  

 

Key accountabilities:

 

  • Collaborate with service design, product and UX design teams to drive strategic decision making and shape the customer experience. 
  • Develop research plans, discussion guides, and methodologies. 
  • Conduct quantitative and qualitative research, ensuring robust data collection and analysis. 
  • Derive actionable insights and recommendations from research findings. 
  • Independently lead business critical projects (tier 1s, 0s / top 10).
  • Engage across the entire product development life cycle, from ideation to post-launch optimization. 

Who you are

 

  • Proven experience with user research in a complex organization.  
  • Expertise across a range of user research methods e.g. usability testing, qualitative moderation and survey design. 
  • Strong ability to work closely with design peers to find solutions and drive projects forward.  
  • Confident managing and communicating with senior leaders and justifying strategic decisions.  
  • Great problem solving and analytical thinking. 


Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

 

What we offer

 

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

 

Together we can 

 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

 

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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