VodafoneThree - Market Insight Specialist

Location: London OR Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you'll do

In this role you will be the expert on UK telecoms market performance across VodafoneThree’s five brands. You will turn market share, sales, consumer and competitor intelligence into clear, actionable insight, helping teams understand market dynamics and make better commercial decisions.

• Own market performance reporting across VodafoneThree's portfolio of brands, delivering weekly analysis of volume, market share and category performance. Translating sales data into clear business implications for stakeholders & presenting the headlines in a weekly Trading forum.
• Develop clear, compelling insight narratives that connect market performance, sales outcomes and competitive dynamics with changing customer behaviours, needs and attitudes.
• Manage and synthesise inputs from key external partners and data sources (e.g. GfKNiQ, CCS, Enders and FDM and other analyst houses), ensuring accuracy and explaining what is happening in the market, why it is happening and what it means for the business.
• Develop creative and engaging approaches to insight communication, transforming analyst research, competitor intelligence and market data into consumable formats that support faster and more effective decision-making.
• Partner with stakeholders and champion insight adoption.  Working across Trading, Propositions, Strategy and Commercial teams, helping to shape decisions through fact-based insight and recommendations.
• Develop market deep-dives, trend analysis and ad hoc investigations, balancing multiple priorities and responding quickly to emerging business questions.
• Support market sizing, forecasting and strategic planning, providing a robust evidence base for future decision-making.
• Drive continuous improvement in insight delivery, leveraging AI, automation and new analytical approaches to streamline reporting, reduce manual effort and create more time for value-added analysis & storytelling.

Who you are

• Market Insight & Intelligence Expertise – Proven experience in market intelligence, consumer/B2B research, analytics, or insights within telecoms, technology, or other fast-paced consumer markets.
• Consumer & Market Understanding – Deep curiosity and strong understanding of consumer behaviour, competitive dynamics, market performance, and emerging industry trends.
• Insight Generation & Strategic Storytelling – Skilled at synthesising multiple data sources to identify opportunities and risks, explain business performance, and translate complex data into clear, actionable recommendations.
• Stakeholder Influence & Communication – Strong ability to build relationships, influence decision-making, and communicate insights effectively across senior stakeholders and cross-functional teams.
• Analytical Excellence – Experienced in analysing market share, sales, acquisition, and competitive data using tools such as Excel, Power BI, and Tableau to drive evidence-based decisions

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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