VodafoneThree - Outflow Trading Manager

Location: Speechmark, London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
  

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
  

What you’ll do

Join a fast-paced team at the heart of customer retention and commercial performance, where you'll play a key role in shaping strategies that protect revenue and strengthen customer relationships. As an Outflow Trading Manager (PAYM), you will lead the forecasting, monitoring and optimisation of PAYM customer outflow performance, delivering against key churn, volume and value targets.

Working across a broad range of stakeholders, you will lead a team of Retention Leads to design and implement proactive and reactive retention initiatives, managing toolkits and interventions that drive customer loyalty across assisted and digital channels. You'll collaborate closely with BCRC, Commercial Operations and wider channel teams to maximise retention opportunities, influence migration strategies, and ensure customers receive compelling reasons to stay with VodafoneThree.

This is a highly collaborative role that partners with acquisition, upgrades, value management and customer service teams to deliver churn and P2P performance outcomes. It's an exciting opportunity for someone who enjoys turning insight into action, influencing cross-functional teams, and making a measurable impact on customer growth, retention and commercial success.

• Own and manage PAYM outflow performance, including forecasting and tracking voluntary and involuntary churn across both volume and S15 value measures. 
• Develop, manage and optimise reactive retention toolkits, ensuring effective execution across customer channels while balancing retention volumes and commercial value. 
• Design and coordinate Segment of One retention activities, delivering timely, accurate briefings and targeted interventions to reduce customer churn. 
• Partner closely with BCRC to support churn forecasting, performance monitoring and the delivery of retention objectives. 
• Oversee involuntary migration programmes, identifying opportunities to improve customer outcomes through process enhancements and automation. 
• Ensure retention toolkits align with the wider retention strategy, contributing to the delivery of P2P and customer value objectives. 
• Build strong relationships across channels, leading performance management and collaboration with outbound sales teams, inbound assisted channels, indirect partners and digital teams. 
• Working cross-functionally, influence stakeholders to identify opportunities, drive continuous improvement and strengthen customer retention performance across the business.

Who you are

• Experience in customer retention, churn management and outflow forecasting, with the ability to translate data into actionable commercial outcomes. 
• Strong understanding of PAYM customer behaviours, trends and market dynamics, with a customer-centric approach to decision-making. 
• Proven ability to design, implement and optimise retention and save strategies that deliver measurable results. 
• Skilled at working collaboratively across multiple teams, building strong partnerships with retention, BCRC, commercial and channel stakeholders. 
• Expertise in churn analytics, using insight and performance data to develop effective mitigation strategies and improve retention outcomes.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
  

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
  

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