VodafoneThree - Fixed Performance Lead

Location: London OR Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
 

What you’ll do

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

This role supports VodafoneThree’s ambition to deliver best-in-class fixed broadband performance and customer experience. It plays a pivotal role in analysing network data, interpreting customer feedback, usage behaviour and technical data to drive actionable improvements across engineering, operations, and customer-facing teams.

• Analyse fixed network performance data to identify trends and improvement opportunities.
• Correlate customer feedback (e.g. rNPS) with network performance metrics.
• Investigate key systematic technical issues through analysis of customer care tickets and calls.
• Conduct predictive failure and detraction detection using customer usage behaviour and diagnostic tools.
• Drive the development and application of network probing strategies to assess and improve customer experience.
• Collaborate with cross-functional teams to translate insights into actionable quality improvement initiatives.
• Source and integrate new customer insight channels to enhance analysis depth.
• Support quality governance processes and contribute to continuous improvement initiatives.
• Deliver clear, consistent reporting on fixed network quality metrics.
• Contribute to tool development and automation efforts within the team.

Who You Are

• Strong analytical skills with the ability to interpret complex data and communicate insights clearly.
• Solid understanding of fixed broadband technologies including DSL, FTTP, DOCSIS, and Wi-Fi.
• Familiarity with protocols such as IPv4/6, DNS, DHCP, QoS, NAT, VoIP, and SIP.
• Experience with network management tools (e.g. SNMP, MIB).
• Knowledge of in-home broadband diagnostics, Wi-Fi and customer experience metrics.
• Proven experience in data analytics, customer insight, or network performance roles.
• Proficiency in data analysis tools (e.g. SQL, Python, R) and visualisation platforms (e.g. Power BI, Tableau).
• Experience in identifying and implementing service quality improvements.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
 

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
 

#VodafoneThree
#LI-Hybrid