VodafoneThree - Product Owner - Identity

Location: London or Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
 

What you’ll do

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

This role is responsible for shaping and delivering digital products that delight users and drive business value. In this role the Product Owner will understand the relevant the identity experience and team and ensures improvements are delivered in the best way. Bridging the gap between stakeholders, development teams, and end-users, this role is deeply involved in translating business needs into actionable features and detailed user stories. This role is hands-on as the Product Owner collaborates closely with the Scrum team, supporting brilliant deliveries by ensuring developers have a clear understanding of the requirements and goals. By combining business analysis expertise with agile best practices, the Product Owner helps foster a culture of collaboration, innovation, and continuous improvement.

• Feature Definition and User Story Creation: Elicit, analyse, and document business requirements; translate them into clear, prioritised features and comprehensive user stories with detailed acceptance criteria for identity improvements
• User Experience Advocacy: Work with UX designers, using user research and data to inform user stories, personas, and journey maps, ensuring solutions truly meet user needs. 
• Backlog Management: Own and maintain the product backlog, making sure all features and stories are up-to-date, well-articulated, and reflect stakeholder input and evolving priorities. 
• Stakeholder Collaboration: Engage proactively with business stakeholders to understand pain points, goals, and opportunities. Facilitate workshops and requirements gathering sessions to capture needs and define solutions. 
• Foster close communication to ensure all developers understand the 'why' behind each feature and feel empowered to ask questions, propose solutions, and deliver their best work. Participate in Scrum ceremonies and continuously provide feedback and clarification to remove blockers and enable outstanding results. 
• Sprint Planning and Delivery: Collaborate with Agile teams during sprint planning, refining user stories, clarifying requirements, and accepting completed work based on pre-defined criteria. 
• Communicate progress, value delivered, and upcoming priorities to stakeholders through regular updates while ensuring alignment of product roadmap with overall digital and commercial strategy.  
• Run regular demos with stakeholders about capabilities delivered and ideas for future enhancements, as well as regular reporting across a set of products to ensure overall contribution to Digital KPIs on identity are being met. 

Who you are

• Understanding of digital product development, with experience in identity, authentication or security roles and ideally have an understanding of identity and access management systems and protocols.
• Demonstrated experience as a Product Owner or Business Analyst in a digital environment ideally with experience in mobile apps, care and/ or shop platforms. 
• Proven ability to understand business requirements and write them into clear, actionable user stories and features. 
• Good communication and stakeholder management skills across technical and non-technical teams.  
• Demonstrated ability to deliver measurable improvements across business KPIs with proficiency in data analysis and using insights to inform product decisions & prioritise based on value and customer impact.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
 

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
 

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