VodafoneThree - Retail Business Advisor - 40 hours/week - White City Store

Location: White City Store, London
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 40 hours per week – to include Weekends & Bank Holidays

Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.
   

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
   

What you’ll do

You’ll become the go-to expert for business customers in store, creating exceptional experiences that build lasting relationships and drive business growth. Every interaction will be an opportunity to understand customer needs, provide tailored solutions, and showcase a range of innovative products and services that help businesses succeed.

• Deliver an outstanding and consistent experience for every business customer, every time.
• Build strong customer relationships through solution-based conversations and recommendations.
• Promote and support market-leading business products, services, and connectivity solutions.
• Identify opportunities to grow revenue through sales, cross-sales, and value-added services.
• Act as an ambassador for the Vodafone brand, bringing business solutions to life for customers and colleagues.
• Develop and maintain strong knowledge of business customer needs, industry trends, and market developments.
• Generate leads within the local business community and collaborate with specialist teams to drive customer engagement and store footfall.
• Support, coach, and share knowledge with colleagues on new and existing business products and offers.
• Take ownership of customer queries and issues, ensuring they are resolved effectively and efficiently.
• Contribute to the smooth day-to-day running of the store while maintaining compliance with company and regulatory requirements.
• Continuously develop your skills through learning opportunities and professional development activities.

Who you are

• A customer-focused professional who enjoys building relationships and delivering excellent service.
• Someone who can confidently understand customer needs and recommend the right solutions.
• A strong communicator with the ability to create trust and meaningful connections with a diverse range of customers.
• A team player who enjoys collaborating with colleagues and sharing knowledge to achieve collective success.
• Someone who is proactive, accountable, and takes ownership of delivering great outcomes for customers.
• A commercially aware individual who is motivated by achieving goals and identifying opportunities for growth.
• A confident advocate for products and services, capable of influencing and engaging customers and colleagues alike.
• Someone who can balance customer needs, business objectives, and compliance requirements with integrity.
• A continuous learner who embraces feedback, development opportunities, and new ways of working.
• A positive and adaptable person who thrives in a fast-paced retail environment and is committed to delivering brilliant customer experiences.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
    

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
   

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