Operations Specialist
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Would you like to be part of our new adventure in Malaga? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
Come and join us to create the future together!
What you’ll do
Are you ready to take on an exciting challenge? Join our Partner Markets team as Service and Operations Specialist and you will develop a deep understanding of the Partners’ organisation, forge trusted effective relationships with key senior stakeholders and have responsibility of the listed function areas.
As part of the transaction, Vodafone will continue to support a divested OpCo with a number of Transitional Services and support its separation from Vodafone.
The Service & Operations Specialist role will focus on the divested OpCo, managing the service delivery of these areas through the separation period, and building and executing migration plans where applicable and will play a key role in the assessment, quantification, and mitigation of operational and delivery issues.
By joining Vodafone Partner Markets team you’ll have a unique opportunity to be part of the leading global telecoms partnership, working with local operators all over the world to market a range of global products and services that extend our reach into local markets.
Currently we have Partners in over 40 countries across three regions: Europe, APAC and AMEA. We believe in creating competitive advantage for all Partners on the principle of ‘Great alone, better together’.
Our Vodafone Partner Markets mission is to:
- Utilise our combined scale to improve the buying power and influence the industry agenda
- Extend Vodafone’s global brand footprint allowing the creation of a unique international experience for both our consumer and Multinational Corporate customers
- Leverage Vodafone's innovation, scale and competence to help improve the performance of our Partner operators
- Generate profitable revenues for our Partners and Vodafone by sharing in the financial upsides created across the Partner Markets community
Who you are
- Good balance between strategic thinking and pragmatic business planning - ability to distil complex problems and determine core strategic deliverables.
- Capability to prioritise conflicting targets and multiple activities for impact.
- Ability to communicate for impact with highly effective verbal and written communication skills (business fluent in English and/or Spanish is essential)
- Strong Vendor management capabilities and problem-solving skills.
- Strong B2B account management skills and proven track record on C-level
- Self-starter who is committed to deliver results and make decisions.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
- Possibility of hybrid working
- Direct Contract with Vodafone VOIS
- Ticket Restaurants
- Intensive Summer Hours (8:00 am-3:00 pm).
- Social benefits
- Flexible retribution plan
- Training plan
- 25 days of vacation + December 24 and 31.
Together we can
At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.
Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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