Senior Manager Fraud - Group Entities

What you’ll do

Would you like to be part of our new adventure? Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions. This vacancy is part of VOIS Spain, legal entity part of Vodafone Group.

Come and join us to create the future together!

 

The Senior Manager Fraud for Vodafone Group Entities is responsible for managing the risk of fraud, its impacts to Vodafone’s financial performance and customer experience in Group Entities such as: 

• Vodafone Carrier Services
• Vodafone Romaing Services
• Vodafone Business

They are recognised as specialists in: 

• Fraud methods and fraud detection techniques to address all relevant fraud types
• Fraud root cause prevention and improvement to reduce fraud propensity
• Cross functional awareness and stakeholder management that contributes to the reduction of fraud
• Third party service and technology support and partner management

Who you are

Key Accountabilities and decision ownership:

• Understanding and representing Vodafone Group Entity levels of fraud risk, risk appetite, and leadership expectations within the global fraud vertical. This includes strategic planning, priority, and delivery management.
• Developing capable and engaged fraud teams for Fraud Management in Vodafone Group entities (VB, VRS, VCS, VPC) that are able to execute and work collaboratively between the Group Entity business, global fraud vertical, VOIS services, and local markets.
• Design, delivery, and continuous improvement of common policies, methodology, technology, KPIs, and skills for fraud management that support Vodafone Group entities.
• Leading and working with fraud Global, Central, and Local Markets to deliver fraud value add through effective fraud loss measurement, root cause insights, and preventive improvements.
• Improving the profile and influence of Fraud Management at Vodafone through effective leadership, internal and external stakeholder management, awareness, and decision support.
   

Core competencies, knowledge and experience:

• Complexity Management: Designing, influencing, leading, and navigating complexity in strategies, programs, and operations across a diverse set of stakeholders, challenges, and dependencies.
• Risk Awareness: Planning and leading risk improvement strategies for Fraud Management within first, second, and third line assurance environments for the reduction in Fraud Risk.
• Interpersonal Skills: Developing and nurturing mutually beneficial relationships with teams, peers, stakeholders, and leadership that support the development of Fraud objectives.
• Customer Centricity: Influencing internal customers of Fraud to achieve goals through sustainable, positive relationships that are open and trust-based.
• Fraud Techniques: Influencing fraud methodology development and adoption within Vodafone and within industry forums through best practice design and dissemination

Must have technical / professional qualifications:

• Essential: Degree in Commerce / Information Technology / Informatics
• Preferable: Post Graduate qualification in Data Science / Information Technology / Business Administration
• Essential: At least 10 years of experience in a Risk Management or Fraud environment within Telecommunications
• Essential: At least 5 years of experience in leading a team responsible for fraud management
• Essential: At least 5 years of experience in leadership and stakeholder decision support and influencing in relation to investment and business transformation

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

 

Please, apply with an English version of your CV.

Why Vodafone?
At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities.  We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.

Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Benefits: 

• We offer hybrid (2 days in the office).
• Intensive Summer Schedule.
• Intensive schedule every Friday.
• Health Insurance.
• Life insurance.
• 25 days holiday + December 24th and 31st.
• Restaurant tickets.
• Online training.