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Specialist IT Desktop Tech. Support

Aggregate function:  Technology
Business Area:  GT Group Data Centres
Posting Country:  Spain
Date Posted:  7 Apr 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

Provide advanced technical support to Market Managers and ensure robust configuration and maintenance of the Medallia platform across multiple markets.

What you’ll do

  • Resolve complex incidents and implement technical changes requested by Market Managers.
  • Configure platform components using JavaScript, HTML, CSS, and XML.
  • Set up and maintain data transfer mechanisms (API, SFTP).
  • Support survey design and integration within Medallia and Engagehub.
  • Ensure platform stability and compliance with Vodafone standards.
  • Daily connect with Medallia Managed Services team and leads to review progress and ensure timely responses.
  • Join weekly meetings with markets and market managers when needed.

Who you are

  • Deep technical expertise in Medallia & Engagehub configuration and lifecycle management. Medallia Product Certification is a must.
  • Strong troubleshooting and problem-solving skills in high-complexity environments.
  • Working knowledge of JavaScript, HTML, CSS, XML.
  • Data analytics and visualization techniques.
  • Familiarity with CX tools and methodologies.
  • Experience with Agile methodologies to work in sprints and accurately log time/effort.
  • Ability to manage ambiguity and deliver under pressure across multiple markets.
  • Highly proactive, organized & strong ownership skills.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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