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Territory Supervisor Maputo

Aggregate function:  Consumer
Business Area:  Local M-Pesa
Posting Country:  Mozambique
Date Posted:  17 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose: 
To sustainably ensure the quality of M-Pesa’s distribution network, promote the commercial relationship, providing aggregators and super Agents with high level of satisfaction through quality of service according to their level of exigence and M-Pesa normative. Take responsibility for the management of the business capital under his territory; Monitor operational risks and ensure compliance with the regulations and procedures.

 

Key accountabilities and decision ownership: 

 

•    Stakeholder management: manage conflicts and incidents; Implement initiatives to continuously improve the Knowledge, understanding and implementation of AML and compliance controls topics within the stakeholders ( CBU, aggregators, super agents, local authorities etc) ensuring that the procedures and tools are and will be applied and used in accordance with the normative and regulations.

•    Monitor operational and reputational risk by Implementing controls to continuously reduce the level of frauds and selling of till within the network/market.


•    Monitor aggregators (and their agents) performance and propose strategies to improve their liquidity and transaction volumes mainly on the clusters under development ensuring that aggregators meet the established KPI’s.


•    Ensure uniformity of financial services best practices and contribute to agents and merchants  network long term growth and efficiency;

•    Plan, organize and deliver effective regional meetings and trainings as necessary to the aggregators and CBU team.

 

Core competencies, knowledge and experience:

 

•    Commercially astute and strategically oriented – solid understanding of market, competitor & customer. Solid understanding of the integrated set of products and services included within the M-Pesa portfolio; able to identify opportunities for M-Pesa and structure initiatives to transform these opportunities into reality.
•    Strong Analytical skills and presentation skills – able to assess reports, identify issues, root cause, and recommend solutions. Expert spread sheet skills a distinct advantage.
•    Inspirational Leadership – develop and maintain great working environment throughout all levels of the M-Pesa organization.

 

 

Key performance indicators:

 

•    Number of active M-Pesa agents, transactions volumes and commissions generated per aggregators.
•    Nr. Of incidents which can generate a reputational or financial risk/loss to the company;
•    Nr. Of agents complaints;

 

 

Must have technical / professional qualifications: 

 

•    University degree in a Commercial related area.
•    A minimum of 5 years relevant experience in a management role within a commercial function covering distribution and/or retail network management.
•    Proven people management and motivational skills
•    Knowledge and experience of the financial services and telecommunications industries will be an advantage.
•    Strong planning and networking skills.
•    Ability to draft, continuously review and enforce policies and procedures to improve division’s efficiency and effectiveness.
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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