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E2E Monitoring specialist

Aggregate function:  Vodafone Business
Business Area:  Local VB Sales
Posting Country:  Italy
Date Posted:  17 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Description:

 

In the role of E2E Monitoring Specialist you will be responsible for creating reports and analyzing data, relating to the business processes that enables the sale and provisioning/delivery of our products/services. The objective is to collect and analyze data using specific tool, in order to understand the performance of the main KPIs, highlight trends, models and aspects to support stakeholder decisions (Sales, Marketing). The role requires interfacing with intra-functional teams (Finance, IT) 

Main responsibilities:

 

• Creation and sharing of reports/dashboards to monitor the sales funnel and the delivery process of cross-segment Business products;
• Carry out dedicated analysis to identify trends/search for any inefficiencies by promoting continuous improvement of internal processes and tools;
• Facilitate internal and interdepartmental governance, by optimizing the production and sharing of reports/dashboards on Business KPIs

Skills, knowledge and experience required:

 

• Strong analytical skills and excellent knowledge of analysis and reporting tools (Microstrategy, PowerBI, Excel)
• Knowledge of the B2B market and processes to support sales and provisioning of core and innovative products

Nice to have:

 

• Strong relational and communication skills
• Proactivity

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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