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EO Operational Excellence Manager

Aggregate function:  Technology
Business Area:  VBTS VF Bus. Technology Sol.
Posting Country:  Italy
Date Posted:  5 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

Inside Vodafone Business Technology Solutions team (VBTS) the candidate will be a key figure to support operating teams’ evolution with a data driven approach. He/she will lead a specialized team with the common aim to improve systems, processes and tools to achieve automation/simplification.

Key accountabilities and decision ownership

•    Design and develop a data-based approach and guidelines to keep always under control main assurance indicators
•    Coordinating the proactive analysis and anomaly detection
•    Process Automation definition on assurance workflows
•    Tool and system definition requirements across Enterprise Operation
•    Oversee H&S process and partner audit 
•    Analise products in terms of Cyber Security compliancy according to ISO standard-based frameworks
•    Big Deal service model definition
•    Demand, cost control and savings thanks to optimization

Core competencies, knowledge, and experience

•    Proven Skills and experience (at least 5 years) on automation processes
•    Experience in data analysis scope
•    Data driven mindset and change driven approach
•    Understanding of basic programming

Must have technical / professional qualifications

•    Team management experience
•    Experience in process management and  Assurance processes
•    Experience on Machine Learning algorithms (VIPATH, BLUEPRISM)
•    Experience on AI and ML and their application 
•    Experience on Business Intelligence software (Power BI, Tableau, QLIK, CELONIS)
•    Experience in budget management
•    Engineering Degree is a plus

Key performance indicators

•    Candidate will share main team’s KPIs regarding service assurance
•    He/she will be responsible for incoming issues reduction
•    He/she will be responsible for cost saving thanks to automation and new software develop

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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