Client Sales Executive
Location: Newbury (Hybrid), UK
Salary: Excellent basic salary plus commission and Vodafone benefits
Working hours: Full time
*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
We are currently recruiting a number of Client Sales Executives (CSE) to play a crucial role in retaining and expanding Vodafone UK's market share.
Typically, the CSE role has an account base of 120 accounts. The role is centred on account management of the Vodafone Business customer base alongside identifying new revenue opportunities within the base.
As a CSE, you will manage Inbound and Outbound customer calls to build and retain customer business with Vodafone.
You will be central in achieving a step change in delivering continued growth for Vodafone and will be working effectively and efficiently to manage business customer’s queries alongside identifying opportunities to grow the customer base value through cross sell and upsell propositions, leveraging Vodafone's leading Business portfolio—including Mobility, Connectivity, Cloud, Hosting, Security, Unified Communications, and IoT.
The ability to successfully demonstrate differentiation from competitors through solution selling, driving revenue, margin and retention within both mobile and converged is crucial when helping to deliver business outcomes that meet the customer goals and grow Vodafone's revenue.
Daily you will be delivering commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met and driving NPS improvement through end to end customer experience.
At Vodafone our employees live and embody our Spirit Values, and below highlights how these are applicable to this role:
▪ Earn Customer Loyalty –retaining and winning revenues from the Vodafone Business customer base
▪ Create the Future – by securing revenues for Vodafone in our portfolio areas, both core and future revenue streams.
▪ Experiment & Learn Fast – managing churn & adapting to customer requirements can be challenging and will involve experimentation, learning and sharing success with colleagues.
▪ Get it Done, Together – being part of a high performing team and personally having an impact on the culture you work within.
Who you are
The ideal candidate will have proven sales experience which is essential for this role:
▪ Strong interpersonal and communication skills and an appetite for continuous learning and development as a sales professional.
▪ A passion for technology and digitisation
▪ Demonstrative record of working within a team, understanding how collaboration with others can accomplish objectives.
▪ Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team.
▪ Ability to understand customer needs and build long lasting relationships with customers and a passion for doing so.
▪ An understanding of P&L would be beneficial
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.