Presales Service Consultant

Location: *Homebased Working + Travel to Customer Sites
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri

*Home-based

At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). 

What you’ll do

As our Presales Service Consultant your primary role will be to engage across a range of contact points within a customer organisation and determine the service model which will complement a technology solution required to provide market-leading service to that customer. This is a customer-facing role, working with global clients who are UK-centric as part of the Service Relationship Management organisation in Vodafone UK. 

You will be assisting the Solution and Sales colleagues in developing the service model for a solution for our customers.

You will respond to requests for service capabilities from the customer but will also be accountable for demand generation activities i.e.: pro-actively creating new opportunities to sell Vodafone Support Services which enhance both the customer experience and the value of the opportunity to Vodafone.

You will typically own the definition of bespoke service models or the tailoring of a standard service models for new customer solutions.

You will partner closely with customers through demonstrating professionalism, knowledge, skill, and expertise that adds value to the customer’s business and also improves customer satisfaction.

You will be involved in the development of bid inputs such as providing written responses to tenders and customer clarification questions; input into the Requirements Traceability Matrix (RTM); inputs to the commercial model.  

You will also be responsible for the creation of handover documentation for the Care and Operations Transition functions for won business.
 

Who you are 

You will have a background within either Pre-sales and / or Service management & an appreciation of ITIL v3 or V4.

You will showcase the ability for understanding, capturing, and managing the customer requirements, using additional resources where appropriate.

You will be able to provide the guidance on the Service component to Bid Material and assist the sales team during the bid discussions with customers.

You will demonstrate good communication & presenting skills to both an internal and external audience.

You will possess the ability to have an agile mindset and have the willingness to develop and adapt to meet changing client and market needs.

You will be a team player who demonstrates a problem solving ability using innovation and initiative. 
 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

Together we can 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.