VodafoneThree - Compliance Advice Manager

Location: Newbury or London  + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday

*Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you’ll do

We’re building something unprecedented: the UK’s largest mobile network provider, created through the combined strengths of two industry leaders. This is a rare career moment - the kind where you can feel the scale of transformation and know you’re helping to shape a legacy that will redefine connectivity for millions. 

Within this, our Financial Services Compliance Advice team plays a pivotal role, providing independent challenge and expert guidance to ensure our financial services activities meet FCA expectations in a pragmatic, commercially grounded way. 

In this role, you’ll deliver impactful, risk based compliance advice that empowers first line teams, strengthens our policy and control frameworks, and ensures regulatory obligations are embedded across products, journeys and operations. You’ll also help drive constructive regulatory engagement and champion Consumer Duty principles across strategic initiatives. To thrive here, you’ll bring deep FCA expertise, sharp analytical judgement and the confidence to influence senior stakeholders with clarity, credibility and commercial awareness.

Key Responsibilities:

• Provide clear, risk based and commercially aware compliance advice that supports informed decisions across our financial services activities.
• Translate FCA requirements into practical, actionable guidance that drives good customer outcomes and supports product, commercial and operational delivery.
• Act as a trusted second line advisor, influencing stakeholders and providing constructive challenge across business initiatives and change programmes.
• Collaborate across the combined Vodafone and Three businesses to ensure aligned, coherent compliance advice that reflects shared and entity specific risks.
• Strengthen first line ownership of compliance and conduct risks by supporting risk identification, escalation and the design of proportionate controls.
• Provide oversight and challenge on incidents and breaches, contributing to impact assessments, root cause analysis and effective remediation.
• Shape and maintain clear, proportionate compliance policies and standards, and support horizon scanning, regulatory engagement and high quality reporting.

Who you are  

• Brings significant second line advisory experience within a UK regulated firm, with deep technical knowledge of the FCA Handbook - especially CONC - alongside ICOBS, PRIN (incl. Consumer Duty) and SYSC.
• Able to interpret complex regulatory requirements and translate them into clear, commercially balanced guidance for product, commercial, digital, marketing and operational teams.
• Demonstrates a strong track record in regulatory change delivery, from horizon scanning and impact assessment through to embedding new FCA requirements across processes, controls and MI.
• Experienced in embedding Consumer Duty across governance, product lifecycle and customer journeys, advising on fair value, customer understanding and customer support.
• Skilled in risk identification, proportionate control design and operating within a three lines of defence framework, with experience challenging incidents, breaches and remediation activity.
• A confident communicator and constructive challenger, able to influence senior stakeholders, articulate risk trade offs and produce high quality papers, guidance and compliance reporting.
• Brings a growth mindset, continuously improving processes, templates and advisory approaches, and keeping regulatory knowledge current through ongoing development.
• Thrives in fast paced, transformational environments, collaborating openly across teams, aligning advice, sharing insights and applying data led thinking to identify trends and emerging risks.

Worried that you don’t meet all the desired criteria exactly? 

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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