VodafoneThree - HBB Assurance Advisor

Location: Any VodafoneThree Office Location + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
   

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
   

What you’ll do

The HBB Assurance Advisor plays a key role in supporting Home Broadband Assurance across VodafoneThree, helping to protect revenue, improve billing accuracy, and maintain platform integrity. The role focuses on identifying, investigating, and validating potential billing, margin, and customer account issues through data analysis, account audits, and assurance reviews. Working closely with the HBB Assurance Specialist, the role provides reliable insight, evidence, and control oversight to support remediation activities, strengthen operational processes, and ensure customers are billed accurately and fairly.

• Support the delivery of Home Broadband (HBB) assurance activities to help protect revenue, improve billing accuracy, and strengthen operational controls. 
• Investigate billing, margin, and customer account exceptions, performing initial triage to identify potential risks, root causes, and areas requiring further review. 
• Conduct detailed account audits and assurance reviews to validate billing accuracy, control effectiveness, and customer charging integrity. 
• Analyse customer billing data, discounts, early termination fees (ETFs), credits, and compensation activity to identify anomalies, trends, and opportunities for improvement. 
• Perform assurance checks across systems and platforms to verify that active services are being billed correctly and in line with business policies. 
• Support cost assurance activities through data validation, reconciliations, and reviews of supplier and wholesale billing information. 
• Create, maintain, and organise high-quality audit evidence, supporting documentation, and working papers to ensure audit readiness and compliance with assurance standards. 
• Partner with colleagues across Finance, Operations, Commercial, and Technology teams to gather information, resolve issues, and support business decision-making. 
• Produce accurate and insightful data analysis to support assurance reporting, investigations, and continuous improvement initiatives. 
• Escalate identified risks, issues, and control weaknesses, helping drive effective remediation and improved customer and commercial outcomes.

Who you are

• You have experience in assurance, billing, finance, revenue assurance, data analysis, audit, or a related analytical environment. 
• You are naturally curious and enjoy investigating issues, identifying patterns in data, and understanding the root cause of problems. 
• You have excellent attention to detail and take pride in producing accurate, high-quality work. 
• You are comfortable working with large data sets, reports, and reconciliations, turning information into meaningful insights and actions. 
• You can follow structured processes and controls while also recognising opportunities to improve ways of working. 
• You possess strong analytical and problem-solving skills, with the ability to assess information, challenge assumptions, and draw logical conclusions. 
• You communicate clearly and confidently, tailoring information to different stakeholders and building effective working relationships. 
• You manage competing priorities effectively, delivering accurate results within deadlines in a fast-paced environment. 
• You have a growth mindset, are keen to learn new skills, and are motivated to develop your expertise in assurance, controls, and financial analysis. 
• Experience using Excel, SQL, Power BI, reporting tools, or assurance methodologies would be advantageous.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
  

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
  

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