VodafoneThree - Segment Performance & Operations Lead

Location: London OR Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

You’ll step into a career-defining role at a pivotal moment, helping shape the future of the UK’s largest mobile network as two forces come together. As the Segment Performance & Operations Lead for the Private Sector, you’ll be the engine behind performance—bringing clarity, structure, and momentum to sales delivery. You’ll partner closely with senior leaders, influence key decisions, and turn strategy into actionable, measurable results.

• You’ll drive performance by providing clear, actionable insights and maintaining a strong trading rhythm that enables confident decision-making
• You’ll own and deliver high-quality trading packs, MOR/QBR materials, and ad-hoc reporting that bring performance trends to life
• You’ll lead Private Sector renewals, ensuring proactive planning, risk visibility, and strong margin management well ahead of deadlines
• You’ll coordinate business planning and priorities across Sales and key functions (Finance, Product, Enablement), ensuring alignment and seamless execution
• You’ll lead the delivery of programmes and initiatives—tracking progress, managing dependencies, and escalating risks to keep everything on track
• You’ll translate enterprise-wide initiatives (like Lighthouse and Accelerate) into practical, everyday actions for sales teams
• You’ll manage and strengthen strategic partnerships, driving consistent engagement and performance through clear frameworks
• You’ll run governance forums and leadership meetings with structured agendas, high-quality materials, and disciplined follow-through
• You’ll lead impactful events and engagement activities that align teams, build culture, and drive business priorities
• You’ll champion capability and culture initiatives, embedding new ways of working alongside HR and Sales Enablement
• You’ll act as a trusted operational partner to senior stakeholders, bringing structure and clarity in a complex, fast-paced environment
• You’ll play a key role in the Private Sector Leadership Team, helping shape and deliver ongoing transformation

Who you are

• Experience in sales operations, business management, performance, or programme delivery within a B2B or enterprise environment
• Strong analytical skills with the ability to turn sales data into meaningful insights and actions
• Proven ability to manage multiple programmes or workstreams simultaneously in a fast-paced environment
• Comfortable working across complex, matrixed organisations with multiple stakeholders
• Strong commercial mindset with a clear understanding of sales performance drivers
• Confident communicator who can influence and engage senior stakeholders, including directors and leadership teams
• Experience supporting governance structures, planning cycles, and performance forums
• A proactive, organised, and solutions-focused approach with strong attention to detail
• Knowledge of telecoms products and solutions (desirable but not essential)

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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