VodafoneThree - Senior HR Services Manager

Location: Newbury/London
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
 

What you’ll do

The Senior HR Services Manager role is accountable for managing a team of HR Services professionals responsible for providing remote support services (via email & webchat) offering advice and consultancy support on the interpretation of standardised HR processes and plans to employees, managers and the business.

Key accountabilities:

• Full people management responsibility for a team of HR shared services professionals, both onshore & offshore. Defining team-operating standards, sets direction and enables performance of the team.
• Influence decisions and contribute to the functional policies, processes and practices to ensure alignment to global processes and best practices;
• Negotiate internally and influences senior stakeholders and line managers to obtain approval of business cases on the improvement and changes of systems processes and policy;  
• Manages the team to effectively assist and advise Vodafone employees and managers and deliver best practice HR support to our people.   
• Proactively build knowledge and competence internally and externally to identify and deliver new services and processes; 
• Apply complex evaluative judgement to lead the team in solving complex or novel situations, delivering changes across HR shared services when necessary and driving automation.
• Leading a range of HR Services including Payroll, Vetting, Policy Integration, Employee Experience and Operational Delivery through VOIS.
• Lead the HR Services Transformation influencing global roadmaps to improve customer experience through process re-engineering.

Who you are

• A technical expert with a sound understanding of HR processes and operations with ability to meet agreed KPIs and service levels.
• Knowledge and understanding of global and local HR systems and the HR capabilities they support.
• Strong stakeholder management skills, able to effectively manage Group dynamic and credibly represent Vodafone UK when interfacing with senior stakeholders up to GMT.
• Strong communication skills, able to clearly translate technical concepts for senior, non-technical audience.
• Balanced thinker and able to bring teams together to resolve issues that are at the highest escalation levels ( being able to make sound judgements /interpretations with sometimes ambiguous information.
• Previous experience of integrating HRIS systems advantageous.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.


We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.
 

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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