VodafoneThree - Senior Professions Manager
Location: Any UK Hub + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
*Hybrid - We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
As a Senior Manager for Customer Delivery Professions, you will play a pivotal role in shaping and evolving our Project and Programme Delivery Profession. You’ll lead the development of delivery patterns and practices that drive excellence, consistency, and continuous improvement across Vodafone’s most complex programmes.
This role is accountable for the health and maturity of our delivery profession across all complex programmes within Vodafone’s business. Your leadership will directly influence our ability to deliver successfully at scale, strengthening our market reputation and unlocking future business opportunities. Exceptional delivery is a strategic differentiator—it builds trust, drives customer satisfaction, and positions Vodafone as a partner of choice.
You will also be instrumental in building a customer-focused culture, with a clear ambition to become the best-of-breed customer delivery function. While remaining human-centred, you’ll work across teams to identify points of friction, champion improvements, and drive meaningful change.
Who you are
- Proven experience in project and programme delivery at scale, with deep knowledge of delivery frameworks, automation, and continuous improvement.
- Strong leadership and communication skills, with a track record of engaging stakeholders, identifying delivery themes, and driving resolution.
- Skilled in auditing delivery performance, identifying risks, and intervening effectively to recover challenged programmes.
- Passionate about developing people, leading skill-building initiatives, and fostering a high-performance, customer-focused culture.
- Confident in managing complex interpersonal and performance situations, overseeing resource allocation, and promoting internal mobility.
- Experienced in storytelling, playbook creation, and knowledge hub innovation to ensure delivery excellence is visible, accessible, and scalable.
- Champions customer outcomes and ensures delivery teams are aligned to client needs and expectations.
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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