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Operations Analyst

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  19 Nov 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced and proactive IT Application Operations Analyst to join our IT function in Pune. This role offers the opportunity to work in a multicultural, international environment, supporting critical business and technical services. The individual will be responsible for enhancing service delivery through automation, managing operational requirements, and ensuring high availability and performance of Margin Assurance services. The role demands strong collaboration with internal teams and external partners, with a focus on continuous improvement and innovation in IT operations.

What you’ll do

  • Deliver and enhance IT services by leveraging automation tools such as predictive analytics and bots.
  • Collaborate with project teams and suppliers to ensure operational requirements are met and technical improvements are implemented.
  • Manage escalated and complex customer issues, ensuring timely resolution and root cause identification.
  • Maintain high availability, quality, and performance of Margin Assurance services through proactive service maintenance.
  • Restore application services efficiently and effectively in case of disruptions.
  • Build and manage relationships with suppliers and internal stakeholders to meet SLAs and improve IT KPIs.
  • Contribute to the definition and continuous improvement of IT Service Operations processes.
  • Support production environments by resolving system downtimes and process errors.
  • Ensure performance and availability targets are consistently achieved.

Who you are

  • University degree in Engineering or Computer Science.
  • Fluent in English, both written and spoken.
  • Experience in IT operations within multi-vendor, onshore, offshore, and nearshore environments.
  • Proficient in PL/SQL, Bash/Korn shell scripting, Unix, and SAS.
  • Skilled in programming/scripting (Python, Bash), with knowledge of GCP and Linux/UNIX operating systems.
  • Understanding of event-driven systems, schema, orchestration, mapping, and database development/operations tools.
  • Strong problem-solving and analytical skills, with the ability to debug complex systems.
  • Proactive, self-motivated, and well-organised.
  • Flexible to support a 24/7 operational environment, including holidays.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • Opportunity to work in a global, multicultural IT environment.
  • Exposure to cutting-edge automation and cloud technologies.
  • Collaborative work culture with a focus on innovation and continuous improvement.
  • Involvement in critical business services with high visibility and impact.
  • Flexible work environment with potential for 24/7 operations experience.

What skills you will learn

  • Advanced automation techniques including predictive analytics and bot integration.
  • Cloud platform operations, particularly with GCP.
  • Enhanced problem-solving and debugging in complex IT environments.
  • Stakeholder and vendor management in a global delivery model.
  • Continuous service improvement and ITIL-based operational excellence

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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