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Senior Pega System Architect - VOIS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  29 Sept 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Senior Pega System Architect to lead the implementation of robust, scalable Pega PRPC solutions. This role involves translating technical designs into high-quality applications, mentoring junior developers, and ensuring adherence to Pega development guardrails. The ideal candidate will bring deep expertise in Pega 7.x, performance tuning, and integration protocols, with a collaborative mindset and strong analytical capabilities.

What you’ll do

  • Implement technical designs created by Lead System Architects using Pega PRPC 7.2.
  • Mentor and guide junior developers, providing technical advice and support.
  • Ensure development aligns with Pega best practices and guardrails.
  • Collaborate with offshore and onshore teams to deliver functional and non-functional requirements.
  • Conduct performance analysis and tuning of Pega applications.
  • Analyse and resolve technical issues, taking ownership and driving solutions.
  • Apply general IT knowledge including Oracle DBs, SQL scripting, Unix shell scripting, and integration protocols.
  • Contribute to the delivery of high-quality Pega implementations that meet user needs.

Who you are

  • Certified Pega Senior System Architect with a degree in Software Engineering, Computer Science, or related discipline.
  • 5–6 years of experience in Pega application design and development, including at least one greenfield project from inception to production.
  • Strong understanding of Pega processes, UI, integrations, agents, and class structures.
  • Proven ability to mentor teams and communicate effectively in onsite/offshore setups.
  • Experience with PegaCall and CTI integration (Genesys) is desirable.
  • Knowledge of the telecom domain is a plus.
  • Excellent analytical and problem-solving skills with a collaborative approach to teamwork.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • Opportunity to lead and influence technical delivery in a global organisation.
  • Exposure to cutting-edge Pega technologies and integration practices.
  • Collaborative work environment with cross-functional teams.
  • Recognition for technical expertise and mentoring capabilities.
  • Contribution to high-impact projects within the telecom domain.

What skills you will learn

  • Advanced Pega implementation and performance tuning techniques.
  • Cross-functional collaboration in global delivery models.
  • Mentoring and leadership in technical teams.
  • Integration of Pega with CTI systems and enterprise platforms.
  • Broader IT skills including scripting, database management, and application server concepts.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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