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Channel Customer Data Platform Engineer

Posting Country:  United Kingdom
Date Posted:  18 May 2023
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Job title: Channel Customer Data Platform Engineer

 

Vodafone Group Technology spans across the entire Vodafone footprint, driving our technology advancements and bringing together the markets into communities to share and gain best practices across the group.  As we evolve into a truly digital company, the experience we provide to our customers through our channels becomes ever more important ensuring we deliver the best customer experience across all of our channels and all of our markets.

 

Our team works with the markets to monitor and drive improvements to their Web and MyVodafone app offerings, using a suite of digital marketing tools to provide an enabling framework from which markets can monitor their customer experience and identify areas for improvements. We are now looking for a Customer Data Platform [CDP] Engineer to enhance our team and help us evolve our digital offerings to better serve our customers. 
The CDP provides a rich segmentation of data to drive more focussed personalisation of the digital channels, working alongside our digital marketing platforms and serving both our Vodafone and non Vodafone owned channels.

 

Working with both technical and commercial teams, the role has accountability for:
•    Translate Use-cases requirements into detailed technical specifications
•    Support the stakeholders’ implementation of the Customer Data Platform
•    Create and support onboarding process for Customer Data Platform use cases
•    Provide insight into Customer Data Platform best practices
•    Create and own new documentation, “how-to-guides” and technical playbooks referring to the CDP
•    Partner with Group Commercial to explore ways to enhance data quality and reliability
•    Identify, design, and implement internal customer data platform process improvements
•    Work with stakeholders assisting with customer data platform related technical issues

 

Key accountabilities and decision ownership : 
•    Translate Use-cases requirements into detailed technical specifications
•    Support the stakeholders’ implementation of the Customer Data Platform
•    Create and support onboarding process for Customer Data Platform use cases
•    Provide insight into Customer Data Platform best practices
•    Create and own new documentation, “how-to-guides” and technical playbooks referring to the CDP
•    Partner with Group Commercial to explore ways to enhance data quality and reliability
•    Identify, design, and implement internal customer data platform process improvements
•    Work with stakeholders assisting with customer data platform related technical issues

Job Responsibility

What we are looking for:
•    Agile mindset and practices – experienced in working in an agile delivery environment, preferably experience and understanding of SAFe.
•    Understanding of the digital channels  and the wide omnichannel strategy to drive decisions on best placement to deliver most value
•    Ability to establish influential, trust based relationships across Commercial and Technology teams, developing a detailed understanding of business and technical strategies
•    Hands-on experience of the Customer Data Platform implementation - Tealium AudienceStream
•    Hands-on experience of Tealium EventStream implementation
•    Hands-on experience using Tealium Predict Machine Learning and how to apply machine learning models to audiences
•    Experience of Web or Mobile App design and development 
•    Experience with visitor ID Stitching techniques
•    Proactivity in finding solutions to various issues

 

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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