UX team leader

Position characteristic:

The UX department at Vodafone is responsible for preparing, researching, prototyping, testing, and implementing designs that enhance customer experience and drive service sales on Vodafone's websites and applications. We are looking for a leader who will mentor a small team of experienced UX designers and collaborate closely with departments such as Online Sales, Brand Marketing, and Product Managers responsible for Vodafone's entire digital presence.

Key responsibilities:

• Develop UX designs for websites and applications within Vodafone's Design System.
• Lead and mentor the UX design team.
• Analyze user behavior on the web and in apps and improve user satisfaction.
• Collaborate on the development of websites from the perspective of online sales and conversions.
• Represent the UX team and their work within the company.
• Drive a design-centric approach to product development to increase the quality and customer satisfaction of our digital assets.
• Bridge business teams creating demand on digital products with Product Owners who have in-house development teams.
• Manage and allocate the scarce capacity of Designers across product development squads and business teams to maximize the impact of design.
• Define the scope and blueprints for customer journeys and support the team to execute these blueprints.
• Work on efficient rituals and cooperation within and outside the design team, including design reviews and Agile ceremonies with product teams.
• Represent the customer and advocate Human-Centered Design (HCD) across Vodafone through Design Thinking and our Design Studio platform.
• Communicate with key stakeholders in Vodafone Group, who manage centralization of Design best practices, Design Systems, and code-reusability.
   

Required Skills and Experience:

• Experience in designing websites or applications, preferably in an e-commerce environment.
• Excellent knowledge of UX tools, especially Figma.
• Strong analytical skills and experience with tools like Hotjar and Adobe Analytics.
• Practical experience with usability testing or user research.
• Systematic work within a shared Design System.
• Experience in complex matrix organizations such as banks, telcos, or e-commerce.
• Ability to navigate complex technological environments and find common ground with teams from Marketing, Sales, Technology, and Projects.
• Fluency in both, Czech and English.

And we offer you:

• We currently work in a roughly 3 days from home, 2 days in the office mode,
• Here, we address each other informally and aren’t really bothered about a dress code… It suits us all just fine, and we hope you’ll feel good among us too.
• Annual bonus
• We keep up with the times or even a step ahead, so with us you can enjoy 5 weeks of vacation, 5 personal days
• We also think about parents, with 16 weeks vacations for new parents and the option of returning to work sooner under exceptional conditions for moms.
• If Vodafone, then full on – you will get a mobile phone and a great unlimited tariff, plus 22 000 benefit points per year which you can use in the cafeteria to buy vacations, educational courses or just to invite your dearest to the cinema.
• We’re located on a metro line – right at the entrance actually – our headquarters are in Stodůlky. You’ll find everything you need in the building and the vicinity for your lunch break or coffee break, and you can even shop in the nearby stores.

And if you need to shake it off after work, you can grab one of the bikes we rent, or go to our gym located in the building.
At Vodafone, we’re passionate about creating inclusive workplaces where everyone can be themselves and achieve their best. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, age, genders, gender identities, abilities, sexual orientation, and everything that makes us unique. We want the best people to join us and make their difference, so we will always consider requests for flexible working (such as full-time, part-time, home-working).