General Manager - Transformation office lead

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About The Role

We are seeking a Transformation Governance Lead to act as the central orchestrator of enterprise-wide transformation initiatives. This individual will align leadership priorities, embed strong governance practices, and ensure cross-functional collaboration to deliver sustainable operational and financial outcomes. The role requires a strategic thinker with deep expertise in governance frameworks, programme management, financial oversight, and stakeholder alignment.

What you’ll do

• Define and lead the transformation framework and roadmap in alignment with strategic business priorities.
• Establish and manage governance models, decision rights, escalation paths, and approval processes.
• Institutionalise governance cadence including SteerCo, Working Groups, and PMO forums.
• Ensure consistent tracking of progress, risks, dependencies, milestones, financials, and outcomes across the transformation portfolio.
• Provide mobilisation support for SteerCo-linked programmes and liaise with PM Portfolio Leads for preparation and execution consistency.
• Partner with Finance to manage budgets, investment tracking, and financial governance, including capex/opex oversight.
• Support leadership in investment planning, prioritisation, and benefit delivery.
• Coordinate cross-functional interdependencies and remove blockers to facilitate delivery.
• Champion reporting excellence by ensuring accurate, timely, and data-backed insights for effective decision-making.
• Build, develop, and lead a high-performing Transformation Office team comprising programme managers and analysts.
• Oversee vendor engagement and contract governance, ensuring compliance with commercial and delivery commitments.
• Support change management and capability uplift across business and transformation teams.
• Promote consistent adoption of best practices, tools, and frameworks across programmes.

Who you are

• Strong interpersonal, communication, and stakeholder engagement skills.
• Demonstrated leadership and influencing capability across diverse stakeholder groups.
• Deep expertise in governance models, transformation frameworks, portfolio oversight, controls, and structures.
• Proficiency in core programme management processes including integrated planning, risk management, dependency tracking, deliverable tracking, and programme reporting.
• Strong understanding of programme lifecycle, interdependencies, and milestone management.
• Analytical mindset with the ability to synthesise complex information into meaningful insights.
• Strong execution discipline and structured, solution-oriented thinking.
• Excellent written and verbal communication skills with the ability to craft narratives and frameworks.
• Experience monitoring spend versus approved investments, including variance analysis and optimisation opportunities.
• Possession of a recognised programme or project management certification such as PMP or SAFe Portfolio Lead.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to drive enterprise-wide transformation and influence strategic outcomes.
• Exposure to senior leadership and cross-functional teams across VOIS and Vodafone Group.
• Ability to develop leadership, governance, and financial management capabilities.
• Opportunity to build and lead a high-performing Transformation Office team.
• Work in a dynamic environment focused on continuous improvement and growth.

What skills you will learn

• Advanced transformation governance and portfolio management.
• Strategic financial oversight including investment planning and capex/opex management.
• High-impact stakeholder engagement and executive communication.
• Decision-support reporting and narrative-building skills.
• Capability uplift and change leadership techniques.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.