Assistant Manager-AWS Application Operations Engineer (Microservices & EKS) - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an AWS Application Operations Engineer with hands-on experience in supporting AWS-hosted microservices, REST APIs and Amazon EKS/Kubernetes environments. This role is focused on ensuring service availability, operational resilience and SLA/KPI compliance through proactive monitoring, incident management, troubleshooting and continual service improvement. The successful candidate will collaborate with cross-functional teams to support business-critical applications, drive automation initiatives and contribute to observability and AI-enabled operational enhancements.

What you will do

• Provide L2 operational support and technical ownership for AWS-hosted microservices and REST API services.
• Monitor application health and perform structured troubleshooting across application, API, container, network, DNS and access layers.
• Investigate and resolve production issues impacting cloud-native applications and platform services.
• Support incident, problem and service request management processes, including P1/P2 incident recovery activities.
• Perform root cause analysis, maintain known error records and drive corrective actions to closure.
• Monitor SLA/KPI performance, minimise breach risks and maintain operational documentation and runbooks.
• Troubleshoot AWS services including VPC, Route 53, WAF, IAM, Load Balancers, certificates, secrets and networking components.
• Manage and support Amazon EKS/Kubernetes environments including clusters, pods, deployments, services, ingress, ConfigMaps, Secrets and autoscaling.
• Utilise logs, metrics, traces and monitoring tools to diagnose issues and validate service restoration.
• Develop and maintain dashboards, alerts, synthetic monitoring and health checks to improve service visibility.
• Automate repetitive operational activities using Shell scripting, Python and AWS-native automation capabilities.
• Support responsible AI and AIOps initiatives including event correlation, anomaly detection, incident summarisation and guided remediation.
• Participate in operational reviews, governance activities, audit readiness checks and continual service improvement initiatives.
• Collaborate effectively with platform, network, security, database and vendor teams to ensure service stability.

Who you are

• 3 to 5 years of experience in IT Operations, Application Operations, Cloud Support, Production Support, Site Reliability Engineering or related environments.
• Hands-on experience supporting AWS-hosted microservices, REST APIs and Amazon EKS/Kubernetes platforms.
• Strong understanding of HTTP methods, status codes, JSON, authentication, TLS, latency, retries and API troubleshooting.
• Practical experience with AWS services such as VPC, Route 53, WAF, IAM, CloudWatch, ECR and Secrets Manager.
• Proficiency in Linux/Unix administration, log analysis and scripting using Shell and/or Python.
• Experience using monitoring and observability platforms such as CloudWatch, Dynatrace, AppDynamics, Kibana, Splunk, Datadog, Prometheus or Grafana.
• Knowledge of incident, problem, change and service request processes aligned to ITIL practices.
• Familiarity with container technologies, Helm, CI/CD pipelines, GitOps processes and rollback procedures.
• Exposure to CloudFormation, Terraform, Argo CD, CloudTrail, Systems Manager or Auto Scaling is advantageous.
• Understanding of AIOps, machine-assisted operational workflows or GenAI-assisted support practices is desirable.
• Strong analytical, communication, stakeholder management and documentation skills.
• Bachelor’s degree or equivalent practical experience.
• AWS and ITIL certifications are preferred.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on large-scale AWS cloud-native platforms and microservices environments.
• Exposure to Amazon EKS/Kubernetes operations supporting business-critical services.
• Experience in modern observability, monitoring and operational excellence practices.
• Involvement in automation, AIOps and continuous improvement initiatives.
• Collaboration with cross-functional global technology teams.
• Opportunity to strengthen cloud operations, incident management and reliability engineering expertise.

What skills you will learn

• Advanced AWS platform operations and cloud troubleshooting techniques.
• Kubernetes and container orchestration best practices.
• Cloud observability, monitoring and distributed application diagnostics.
• Incident management, root cause analysis and service reliability methodologies.
• Automation using Shell, Python and AWS-native services.
• AIOps, operational intelligence and AI-assisted support processes.
• Governance, operational risk management and audit readiness practices.
• Cross-functional stakeholder engagement and service operations leadership capabilities.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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