Assistant Manager-FORTINET FIREWALL SPECIALIST - BangaloreVOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a skilled Fortinet Firewall Specialist to support and manage enterprise security infrastructure within a managed services environment. The role focuses on troubleshooting, configuration, and optimisation of Fortinet-based security solutions, ensuring high service availability and adherence to SLA commitments. The individual will work within an ITIL-driven framework, contributing to change management, incident resolution, and continuous service improvement across customer environments
What you’ll do
- Troubleshoot and resolve incidents within defined SLAs, ensuring minimal service disruption
- Perform configuration, maintenance, and housekeeping of network devices, including layer 2/3 troubleshooting and upgrades
- Plan and implement changes aligned with ITIL processes, ensuring service continuity
- Manage vendor interactions, including fault ticketing, hardware replacements, and escalations
- Support and review change requests, ensuring compliance with governance standards
- Collaborate with internal teams and stakeholders to manage complex technical changes
- Coach and support peers by sharing knowledge, creating documentation, and delivering technical sessions
- Continuously develop technical expertise and adapt to new technologies and tools
Who you are
- 2–5 years of experience working with Fortinet technologies, preferably FortiGate (3700D series), FortiManager, and FortiAnalyzer
- Strong understanding of network security concepts including SD-WAN, IDS/IPS, SASE, and secure web gateways
- Exposure to cloud and web security technologies such as Zscaler (ZIA, ZPA, ZDX), 2FA, and PKI infrastructure
- Proven ability to troubleshoot complex technical issues in enterprise environments
- Good understanding of application control and intrusion detection/prevention
- Effective communication skills with the ability to collaborate across teams and stakeholders
- Certifications such as FCNSA, FCNSP, NSE levels (1,2,3,6,7) are advantageous
- Exposure to additional firewall technologies such as Check Point and Juniper is beneficial
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Opportunity to work on advanced security technologies within a global managed services environment
- Exposure to enterprise-scale infrastructure and diverse customer environments
- Continuous learning through certifications and hands-on technical development
- Collaborative team culture that values knowledge sharing and growth
- Structured processes and frameworks that support professional development
What skills you will learn
- Advanced Fortinet security platform management (FortiGate, FortiManager, FortiAnalyzer)
- ITIL-based incident, problem, and change management practices
- Enterprise network security architecture including SD-WAN and SASE
- Vendor management and stakeholder communication
- Coaching, documentation, and technical knowledge sharing
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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