Process Analyst-Deputy Manager-Pune
What you’ll do
Manage the transfer of International Carrier Voice deal data into the Telarix Contract Simulator module, produce Deal Summaries and complete Deal True-ups, ensuring best in class data integrity through sustainable and repeatable processes.
Core competencies, knowledge and experience:
- Experience dealing with large complex data sets.
- Knowledge of International Wholesale Voice business processes / traffic flows and associated terminology
- Highest level of expertise using advanced Excel functionality
- Strong knowledge of Telarix routing, contract and reporting modules
- Experience in driving improvements to complex process flows
Key accountabilities and decision ownership
- Transfer International Carrier Voice deal data into the Telarix Contract Simulator (CS) template accurately to prepare it for upload into Telarix or create a User Interface (UI) change sheet to identify data changes in an existing deal
- Produce Deal Summaries based on the deal data provided
- Identify and trouble shoot issues with CS downloads, uploads and template, and if needed, open tickets with Telarix for resolution
- Complete Deal “True-Ups” mid-term and once deals have ended to determine actual deal performance
- Based on understanding of system, provide inputs for operating model improvement
- Perform acceptance testing on behalf of commercial team if required.
- Report to line manager regularly for progress updates and issues, if are any
- Support Market Managers and Billing Operations Managers in trouble-shooting and issue resolution activities
Key performance indicators :
- Completion of accurate Contract Simulators within agreed timeframes
- Completion of accurate Deal Summaries within agreed timeframes
- Completion of accurate deal True-Ups mid-term and once deals are finished within agreed timeframes
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.