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Assistant Manager

Posting Country:  India
Date Posted:  25-Jan-2023
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Job Responsibility

Responsible for driving down the incidents , problem, trouble tickets, service request trends, resource management and stakeholder management.

Should have sound knowledge on ITIL/ITSM processes

The role is responsible to:

  • Governance to AO IT Service
  • Analyze day to day data to improve operational KPIs
  • Identify opportunities for Automation
  • Deliver significant improvements against the operational KPIs
  • People, Project and Stakeholder management
  • Build Amdocs Billing/Charging skill in AO-AMDOCS Pillar.
  • Participate in IT transformation project


Role purpose:

SME –Senior Application Support Engineer-Offline Charging

Should have end to end knowledge of Telecom Billing Domain.

Knowledge on Amdocs Offlline charging(TC/ABP),Billing,AR,Invoicing,AMDD/FBF,APRM,Intercarrier Billing,SRM,Mediation,Java,Weblogic,MySQL,Unix,Python,PHP, PL/SQL,Amdocs Operational

Support changes carried out by interface applications like Mediation, CRM, Provisioning, DWH, etc. Provide support to Customer Operations team -Work around solutions and work with L3 team for permanent fix, ensure timely & accurate bill cycle.

Technical specialist for resolving all complex & critical application issues/ challenges faced by the team. - Accountable for meeting & improving SLA & KPIs for their application suite.

Should have minimum 2 years of technical experience on Amdocs Offlline charging(TC/ABP),Billing,AR,Invoicing,AMDD/FBF,APRM,Intercarrier Billing,SRM,Mediation,Java,Weblogic,MySQL,Unix,Python,PHP, PL/SQL, Amdocs Operational


Monitor and Diagnose
Incident Response
Software Engineering
Automation and Robotics_2022
Data Analytics and Insights
Critical Thinking
Customer Centricity
Service and Delivery Management

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.