Assistant Manager_Amdocs Billing,Unix,Sql,L2 Support_Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an individual who will oversee the Multiversa application and ensure seamless payment file processing from billing systems using GigaBeam jobs. This role involves managing system health checks, resolving incident and work-order tickets, addressing data inaccuracies through corrective actions, and proactively preventing operational issues. The individual will support efficient business continuity in close collaboration with cross-functional teams.

What you will do

• Administer and maintain the Multiversa application and related payment file transfer processes.
• Perform daily system health checks and ensure operational stability.
• Manage incident tickets and work orders across departments, ensuring timely and accurate resolution.
• Implement corrective measures for erroneous data through manual intervention or defined workarounds.
• Collaborate with teams to restore business processes swiftly during disruptions.
• Apply best practices in IT operations such as incident, problem, change, release, and vendor management.
• Support continuous improvement by identifying operational gaps and proposing enhancements.

Who you are

• Skilled in managing payment-handling applications and telecom billing environments.
• Proficient in resolving production (L2) issues within application operations.
• Experienced in Oracle SQL, PL/SQL, Linux systems, and Unix/Shell scripting.
• Familiar with ticketing tools such as ITSM or Remedy.
• Able to communicate effectively, apply analytical thinking, and resolve problems proactively.
• Committed to operational excellence and collaborative service delivery.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunities to work with advanced payment-handling systems and telecom billing technologies.
• Exposure to cross-functional collaboration across global VOIS locations.
• Real-time problem-solving experience in a fast-paced operational environment.
• Skill development in incident, problem, and change management frameworks.

What skills you will learn

• Enhanced expertise in L2 application operations and system optimisation.
• Improved analytical and troubleshooting capabilities.
• Strengthened skills in SQL, Linux, and automation scripting.
• Broader understanding of telecom billing and financial transaction ecosystems.
• Experience in proactive monitoring and prevention strategies in IT operations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• Chat with our employees: https://lnkd.in/dpkrcvR2