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Assistant Manager_Amdocs Order Management Specialist(Amdocs OMS,CRM,SQL,Unix)-L2 Support_Pune

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  23 Feb 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an Amdocs Order Management Specialist with strong technical knowledge of Amdocs Enabler OMS, Telecom BSS/OSS flows, and operational support environments. The role requires end‑to‑end understanding of telecom business processes, hands‑on expertise in Unix, SQL, PL/SQL, and a background in incident, problem, and service‑request management. The individual will support critical applications, ensure KPI/SLA adherence, manage operational improvements, and contribute to transformation initiatives.

What you will do

  • Provide L2 support for Amdocs OMS, CRM, Billing, Rating, and associated BSS applications, ensuring stability, timely issue resolution, and SLA compliance. 
  • Lead initiatives to reduce incidents, service requests, and operational challenges through proactive analysis and continuous improvement. 
  • Support cross‑functional teams including Mediation, CRM, Provisioning, DWH, and Customer Operations, addressing escalations and ensuring efficient bill cycles. 
  • Identify automation opportunities, enhance operational KPIs, and participate in IT transformation programmes.
  • Perform configuration changes, system health checks, batch processing, bug identification, triaging, and deployment support. 
  • Contribute to WAR ROOM investigations, capacity planning, monitoring enhancement, and stakeholder management. 
  • Collaborate with international teams in a 24x7 operations environment, ensuring compliance with ITIL/ITSM processes. 

Who you are

  • Experienced professional with hands‑on knowledge of Amdocs Enabler OMS, Unix, PL/SQL, scripting, and telecom BSS/OSS domain.
  • Skilled in analytical thinking, problem‑solving, and delivering results in a high‑availability environment.
  • Comfortable supporting large‑scale operational systems with strong understanding of ITIL processes.
  • Able to manage stakeholders, coordinate across teams, and work effectively in cross‑cultural environments.
  • Holds a Bachelor’s or Master’s degree in engineering or business; project/programme management background desirable.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Based on the nature of this role, you can expect:

  • Opportunities to work on large‑scale, business‑critical telecom applications.
  • Exposure to transformation programmes and next‑generation OSS/BSS platforms.
  • Experience collaborating with global teams in a highly dynamic, technology‑driven environment.
  • A role that strengthens both technical expertise and operational leadership skills.

What skills you will learn

  • Advanced troubleshooting and optimisation techniques for complex OMS and BSS ecosystems.
  • Deeper understanding of telecom business processes, orchestration, and end‑to‑end service flows.
  • ITIL‑driven operational excellence, KPI improvement strategies, and automation opportunities.
  • Technical skills across Unix, SQL, scripting, and cross‑application integrations.
  • Stakeholder management and multi‑team coordination in international setups.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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