Assistant Manager_Cortex Automation Developer_ Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Cortex Automation Developer to design, build and maintain intelligent automations that support IT Operations and business-as-usual activities. This role focuses on improving service reliability, operational efficiency and user experience through scalable automation solutions, close collaboration with cross‑functional teams, and proactive incident prevention.
What you will do
- Develop, enhance and maintain Cortex automations across applications, reporting and BAU processes.
- Create and maintain technical documentation, including design documents aligned to user stories.
- Identify, analyse and resolve issues related to Cortex applications and automation workflows.
- Support stable system and service operations by preventing incidents and restoring services in line with agreed KPIs.
- Collaborate with colleagues and partners on incident, problem, change and release management activities.
- Contribute to continuous improvement by identifying process, tooling and operational enhancements within IT Operations.
- Support automation, digitisation, capacity planning and service performance analysis initiatives.
- Communicate clearly and constructively with internal teams and suppliers to support timely resolution and delivery.
Who you are
- Experienced in Cortex automation development and scripting.
- Proficient in Python, Shell scripting, PowerShell and related automation technologies.
- Comfortable working across Linux and Windows environments, with knowledge of databases and SQL.
- Able to analyse issues logically, document solutions clearly and work collaboratively with diverse stakeholders.
A graduate in any discipline, with a strong interest in automation and IT operations.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to work on enterprise-scale automation within a global IT operations environment.
- Exposure to diverse applications, platforms and operational challenges across Vodafone.
- A collaborative workplace that values learning, inclusion and continuous improvement.
What skills you will learn
- Advanced automation design using Cortex and scripting technologies.
- Operational excellence practices across incident, problem and change management.
- Stakeholder collaboration and technical documentation within large-scale IT environments.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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