Assistant Manager_Network & Security Operations Specialist
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
What you’ll do
- Manage day-to-day Office IT network and security operations and support infrastructure implementation activities.
- Maintain, manage and assess network infrastructure and associated processes, identifying opportunities to improve business and infrastructure outcomes.
- Develop and support continual service improvement plans across operations and build activities to increase efficiency and effectiveness.
- Implement network configurations in accordance with approved designs.
- Resolve incidents and service requests within agreed Service Level Agreements (SLAs).
- Execute network and security changes with clear identification of risks and appropriate mitigation plans documented in change records.
- Support service continuity measures, including backup and restore procedures and disaster recovery planning.
- Apply best practices and create Standard Operating Procedures (SOPs) for recurring operational activities.
- Identify opportunities for automation and continually update knowledge management documentation.
- Follow shift handover processes, clearly communicating priority tickets and upcoming critical tasks.
- Actively participate in war rooms during P1/P2 incidents through to resolution.
- Support ITIL-aligned incident, problem and change management processes.
Who you are
- Routing: OSPF, BGP, MPLS, VRF Lite and high availability.
- Switching: Cisco and Nexus, including VSS, VPC, GRE tunnelling, GETVPN and high availability.
- Firewalls: Cisco ASA, Cisco Firepower and Fortinet.
- Proxy technologies: Fortinet and Forcepoint.
- Cisco ISE: AAA, RADIUS and 802.1X authentication.
- F5 load balancing: Local Traffic Manager (LTM) and Global Traffic Manager (GTM).
- Wireless networking: Cisco Wireless.
- Network management: Cisco DNA and Cisco Prime.
- VPN: Cisco VPN, including multi-factor authentication (MFA).
- Monitoring and reporting: SolarWinds.
- ITIL processes: Change management, problem management and incident management.
- You can troubleshoot network and security incidents methodically and contribute effectively during high-priority P1/P2 incidents.
- You can document operational processes through clear SOPs and knowledge articles and identify suitable opportunities for automation and continual service improvement.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Work across a broad enterprise network and security technology estate covering routing, switching, firewalls, proxies, wireless, VPN, authentication, load balancing and monitoring.
- Contribute to business-critical network operations, incident resolution and service continuity.
- Participate in continual service improvement initiatives across operational and infrastructure build activities.
- Gain exposure to structured ITIL-based incident, problem and change management practices.
- Build experience in automation, knowledge management and operational standardisation through SOP development.
What skills you will learn
- Enterprise network and security operations.
- Advanced troubleshooting across OSPF, BGP, MPLS, switching, firewalls, VPN and wireless technologies.
- Network authentication and access control using Cisco ISE, AAA, RADIUS and 802.1X.
- Application delivery and load balancing using F5 LTM and GTM.
- Network monitoring and reporting using SolarWinds.
- Incident response and collaboration during P1/P2 service-impacting events.
- Risk assessment and mitigation for network and security changes.
- Disaster recovery, service continuity and backup and restore practices.
- ITIL-aligned incident, problem and change management.
- Process automation, SOP creation and knowledge management.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
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