Assistant Manager_TELECOM BILLING OPERATIONS ENGINEER - PuneVOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a Telecom Billing Operations Engineer to provide hands-on L2 operational ownership of telecom billing platforms and billing-cycle activities. This role is responsible for ensuring the successful execution of bill runs, invoice processing, call/CDR handling, reconciliation activities, and exception management while maintaining SLA and KPI commitments. The individual will collaborate with cross-functional teams to resolve billing, rating, mediation and integration issues, contribute to automation and AI-enabled operational improvements, and support governance, compliance and continual service improvement initiatives. This opportunity is ideal for professionals with 2 to 5 years of Telecom IT, BSS or enterprise billing application operations experience and strong production-support expertise

What you will do

Billing Operations & Bill Run Processing
•Own the day-to-day operational health and technical support of billing processes within the assigned service scope.
•Execute and monitor pre-bill checks, bill preparation, bill production, bill generation, customer notifications and bill-cycle closure activities.
•Diagnose and resolve bill-run failures, rejected accounts, long-running jobs, capacity constraints, database issues, scheduler failures and billing exceptions.
•Perform post-bill validations, billed-account reviews, amount reconciliations and exception tracking to support accurate and timely cycle closure.
Invoice Posting & Downstream Processing
•Monitor invoice generation, validation, posting, extraction and delivery to document management, printing and reporting platforms.
•Investigate invoice rejections, posting failures, missing outputs, balance mismatches and data-quality issues, coordinating service restoration within agreed timelines.
Call / CDR Processing
•Monitor daily call, event and CDR processing, including rating and re-rating activities, suspended or rejected records, processing backlogs and delayed usage records.
•Troubleshoot file validation, processing-chain, sequencing, capacity and data-quality issues affecting throughput and performance.
•Support record recycling and reprocessing activities to maintain processing accuracy and service continuity.
Discrepancy Management & Billing Assurance
•Analyse discrepancies across customer, plan, discount, billing profile, usage, invoice, payment and accounts receivable data.
•Coordinate reconciliations across CRM, mediation, billing, invoicing and downstream systems, ensuring timely resolution of exceptions.
•Identify recurring mismatch patterns and support actions to reduce billing and revenue risks.
Incident, Problem, SLA & Service Management
•Lead L2 technical triage and restoration activities for priority billing incidents, engaging specialist support teams and vendors where required.
•Complete root cause analysis, maintain known-error records and implement corrective actions to reduce recurring issues.
•Monitor SLA and KPI performance, MTTR, backlog levels, operational risks and incident ageing, escalating concerns appropriately.
Automation, AI & Continual Improvement
•Develop and enhance automation for health checks, validations, reconciliations, batch monitoring, alerting and operational reporting using Shell scripting, SQL/PLSQL and approved automation platforms.
•Improve monitoring dashboards, proactive alerting capabilities and operational visibility across billing processes.
•Apply approved AI and AIOps capabilities to support anomaly detection, event correlation, incident triage, knowledge retrieval and root cause investigations with appropriate validation controls.
•Contribute to continual improvement initiatives focused on billing accuracy, operational efficiency, reduced manual effort and faster issue resolution.
Operational Governance & Knowledge Management
•Provide concise operational status updates covering SLA/KPI performance, bill-cycle status, incidents, discrepancy trends and improvement activities.
•Maintain runbooks, billing calendars, operating procedures, reconciliation controls, recovery processes, known-error documentation and audit evidence.

Who you are

2+ years of Telecom IT, BSS or enterprise billing application operations experience with strong production-support responsibility.
•Hands-on experience with telecom billing platforms such as Oracle BRM, Amdocs, Kenan, Geneva/SingleView, BSCS or equivalent billing solutions.
•Proven experience in bill-run processing, invoice generation and posting, call/CDR processing, billing assurance and discrepancy management.
•Strong Unix/Linux administration and Shell scripting capabilities.
•Advanced SQL and PL/SQL knowledge for troubleshooting, data validation, reconciliation and operational automation.
•Experience working with application logs, batch processing, schedulers, file-processing systems and database troubleshooting.
•Understanding of integrations between CRM, mediation, billing, invoicing, payment, reporting and document management systems.
•Exposure to monitoring and observability tools such as Dynatrace, AppDynamics, Kibana, Splunk, Datadog, Grafana, Zabbix or similar platforms.
•Knowledge of ITIL-based Incident, Problem, Change and Service Request processes.
•Familiarity with billing assurance, reconciliation controls, audit readiness and operational governance.
•Strong analytical thinking, communication and stakeholder management skills.
•Bachelor’s degree or equivalent relevant professional experience.
•ITIL certification or billing-platform certifications are desirable.
•Exposure to SRE practices, cloud technologies, containerised services and AIOps capabilities would be advantageous.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on large-scale telecom billing and business support systems supporting global operations.
• Exposure to end-to-end billing lifecycle management, including billing, invoicing, mediation and reconciliation processes.
• Experience working within SLA-driven operational environments with opportunities to influence service improvements.
• Involvement in automation, observability and AI-enabled operational transformation initiatives.
• Collaboration with diverse cross-functional teams across technology, operations and vendor ecosystems.
• Participation in governance, compliance and audit-related activities that strengthen operational excellence.

What skills you will learn

• Advanced telecom billing operations and billing-assurance practices.
• Bill-run optimisation, invoice-processing management and billing-cycle governance.
• Call/CDR processing analysis, reconciliation and exception management techniques.
• Incident management, root cause analysis and service restoration methodologies.
• Automation development using Unix/Linux, Shell scripting and SQL/PLSQL.
• Monitoring, observability and AIOps-driven operations practices.
• Service reliability, operational risk management and continual service improvement approaches.
• Cross-functional stakeholder collaboration and enterprise-scale production-support management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

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