CHATBOT / DIGITAL ASSISTANT / GENAI DEVELOPER - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an experienced professional with strong expertise in Conversational AI and Generative AI technologies to design, develop, and optimise advanced chatbot and digital assistant solutions. This role involves working with IBM Watson, MS Copilot, Power Platform, and GCP Vertex AI to deliver multilingual, scalable, and intelligent virtual assistants. The individual will also lead prompt engineering, RAG system integration, and content ingestion strategies while ensuring seamless API orchestration and localisation

Design and implement conversational flows and integrated journeys using IBM Watson Assistant and related platforms.Configure and manage API calls within orchestration layers for external system integration.Develop and optimise multilingual virtual assistants in 15+ languages using Watson and Google translation services.Conduct prompt optimisation, testing pipeline performance, and root-cause analysis for GenAI solutions.Implement and manage content ingestion solutions and ensure global conversational flow localisation.Apply GenAI knowledge to Retrieval-Augmented Generation (RAG) systems and leverage GCP Vertex AI capabilities.Debug and configure Watson Assistant and Discovery services for enhanced performance.Engage in Agile delivery using SAFE methodologies and tools like Jira.Conduct training sessions, create documentation, and supervise handover of GenAI tasks to teams.

Minimum 8+ years of experience in AI/ML, chatbot development, and Generative AI, including at least 1 year in MS Copilot development.Expert proficiency in IBM Watson, Power Platform, MS Copilot, and IBM Discovery services.Strong technical skills in Python, prompt engineering, and RAG system integration.Hands-on experience with GCP Vertex AI and Conversational AI platforms such as MS Bot, Dialogflow, and Oracle Digital Assistant.Excellent communication, problem-solving, and interpersonal skills with cultural awareness and emotional intelligence.Ability to work collaboratively across geographies and manage complex requirements.Education: BE or MBA equivalent from reputed institutions; certifications in IBM Watson Assistant and Discovery preferred.Basic understanding of Angular, Node.js, and custom web UI features is a plus.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to work on cutting-edge Conversational AI and Generative AI technologies.Exposure to global projects and multilingual solutions impacting millions of users.Collaborative work environment with continuous learning and innovation.Career growth through certifications and hands-on experience with advanced AI platforms.

Advanced prompt engineering and optimisation techniques.Integration of RAG systems and GCP Vertex AI for enterprise-scale solutions.Designing global conversational flows and managing localisation strategies.Agile delivery practices and cross-functional collaboration in large-scale projects.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference

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