CORE NETWORK OPERATIONS ENGINEER (1ST LINE) - Bangalore VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Core Network Operations Engineer (1st Line) to support 24x7 network monitoring and incident management within the INOC function in Bangalore. This role is responsible for first-level network operations, ensuring high availability across voice and data core networks, including 2G, 3G, LTE and 5G technologies. The individual will play a critical role in detecting, diagnosing and resolving incidents or escalating them as required, ensuring service reliability and adherence to SLAs and KPIs.
What you will do
- Perform NOC shift activities, following defined operational routines and processes
- Monitor network alarms and events to proactively detect incidents
- Correlate alarms to identify issues and initiate incident registration
- Manage the full incident lifecycle, from detection through to closure
- Troubleshoot and resolve issues remotely or escalate to relevant teams when required
- Ensure timely and accurate incident escalation based on impact and priority
- Dispatch incidents to internal teams, suppliers, or external partners where appropriate
- Operate and maintain Voice and Data Core Networks and charging systems across 2G, 3G, LTE, and 5G (including VNF/containerised environments)
- Support service desk operations including call handling, ticket creation, and email communications
- Coordinate with field technicians for fault resolution support
- Follow up on ongoing incidents, alarms, and pending tickets to ensure resolution
- Maintain consistency checks of network inventory databases and report discrepancies
- Ensure adherence to SLA, KPI, and escalation processes at all times
Who you are
- A graduate in Telecommunications or a related discipline
- Experienced in telecommunications operations or similar technical roles
- Knowledgeable in GSM, UMTS, LTE and 5G Core Technologies
- Familiar with virtualisation and containerisation technologies
- Understanding of ITIL Incident Management processes
- Comfortable working in a technical IT applications environment
- Able to communicate technical information clearly to non-technical stakeholders
- Skilled in collaborating with internal teams, customers, and external partners
- Capable of working effectively under pressure and during critical incidents
- Demonstrates strong teamwork and ability to work in a shift-based environment
- Proficient in written and spoken English
- Exhibits a customer-focused mindset, prioritising service quality and responsiveness
- Brings a proactive and solution-oriented approach to problem-solving
Not a perfect fit
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best
What's in it for you
- Opportunity to work in a globally connected NOC environment supporting critical telecom infrastructure
- Exposure to advanced core network technologies including 5G and virtualised networks
- A collaborative and inclusive work environment
- Hands-on experience in incident management and operational excellence
- Continuous learning and professional development within a leading telecom organisation
What skills you will learn
- Advanced network monitoring and incident management techniques
- Core telecom technologies across multi-generational networks (2G to 5G)
- Practical experience in virtualised and containerised network environments
- Effective stakeholder communication and cross-team coordination
- SLA/KPI-driven performance management in real-time operations
- Problem-solving in high-pressure, mission-critical environments
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference
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Follow us on social media
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/
- You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2