CREDIT TO COLLECTIONS ANALYST - VOIS
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About the role
We are seeking a Credit to Collections Analyst to join our Finance Shared Services Centre (FSSC) team in Pune. This role is responsible for managing outbound collections calls, resolving customer queries, and ensuring accurate documentation and reconciliation of accounts. The ideal candidate will have a strong foundation in accounting, excellent communication skills, and experience in handling sensitive financial information with discretion. This position plays a key role in improving cash flow, reducing revenue leakage, and supporting audit and compliance requirements.
What you’ll do
- Conduct outbound calls to customers with outstanding balances and assist in resolving account issues.
- Document all customer interactions and update account information accurately.
- Collaborate with internal teams such as Accounts Payable, Treasury, and local market stakeholders.
- Deliver daily reports including cash position, invoicing volumes, debtors ageing, and AR month-end summaries.
- Perform receipt clearing and reconciliation activities.
- Support audit requirements and ensure compliance with AR policy and SOX controls.
- Analyse reports and propose corrective actions to improve collections performance.
- Engage with stakeholders to enhance customer experience and ensure timely query resolution.
- Contribute to cost reduction initiatives through automation and process optimisation
Who you are
- Holds a B.Com, Master's in Finance, or Diploma in Finance.
- Possesses solid accounting knowledge and understanding of the Order to Cash process.
- Experienced in outbound collections calling and B2B customer interactions.
- Proficient in Microsoft Excel for reconciliation and reporting.
- Skilled in ERP systems such as Oracle and SAP.
- Demonstrates strong analytical and problem-solving capabilities.
- Communicates effectively, both verbally and in writing.
- Adapts well to changing environments and maintains a proactive approach.
- Committed to meeting KPIs, TATs, and compliance standards.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in
What's in it for you
- Opportunity to work in a global shared services environment with exposure to multiple markets.
- Be part of a team driving financial efficiency and customer satisfaction.
- Collaborate with cross-functional teams and leadership across geographies.
- Gain experience in audit compliance and financial reporting.
- Contribute to process improvement and automation initiatives.
What skills you will learn
- Advanced reconciliation and reporting techniques using Excel and ERP systems.
- Stakeholder management and cross-functional collaboration.
- Compliance and audit readiness in a multinational environment.
- Lean and Six Sigma methodologies for process optimisation.
- Cash flow forecasting and debt recovery strategies.
VOIS Equal Opportunity Employer Commitment
India:
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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