CYBER DEFENCE ANALYST - VOIS
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you’ll do
- Act as a frontline cyber defender, ensuring protection of digital assets from unauthorised access.
- Investigate, analyse, and triage security alerts using CSOC tools and processes.
- Document event analysis and maintain case ownership until closure.
- Perform historical analysis of detected events and support incident managers during critical situations.
- Participate in daily stand-up calls and contribute to knowledge base articles.
- Collaborate with global CSIRT teams for ongoing cases and document SOPs and processes.
- Proactively work on alert reduction and process stabilisation.
- Ensure mitigation measures for spam and phishing alerts.
- Communicate effectively about threats, malware behaviour, and risks to business stakeholders.
Who you are
- Minimum 3 years of experience in Cyber Security, SOC operations, SIEM technologies, and incident management.
- Strong understanding of networking and security concepts, with hands-on experience in SIEM tools such as ArcSight, Splunk, QRadar, or LogRhythm.
- Industry-recognised certifications such as CEH, CCNA Cyber Ops, or Security+.
- Excellent analytical and communication skills, with the ability to follow defined triage playbooks.
- Knowledge of cybersecurity threats, attack techniques, and operational monitoring of security events.
- Degree in Computer Science, Information Technology, Engineering, or equivalent.
- Experience in global customer handling and a reputation for integrity and cultural sensitivity.
Not a perfect fit?
What's in it for you
- Opportunity to work in a global 24/7 Cyber Security Operations Centre.
- Exposure to advanced security tools and technologies.
- Collaborative environment with global teams and industry experts.
- Continuous learning and development in cybersecurity trends and practices.
What skills you will learn
- Advanced threat analysis and incident response techniques.
- Hands-on experience with SIEM platforms and security monitoring tools.
- Process optimisation and alert reduction strategies.
- Effective communication and collaboration in high-pressure environments.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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