Credit to Collections Analyst - VOIS

We are seeking a Credit to Collections Analyst to join our Finance Shared Services Centre (FSSC) team in Pune. This role is responsible for cash application, collections support, account reconciliation, reporting, and stakeholder query resolution. The successful candidate will work closely with local markets, treasury, accounts payable, payment teams, leadership teams, and customers to ensure accurate receivables management, timely issue resolution, and adherence to audit and process requirements. The role requires strong accounting knowledge, analytical capability, effective communication skills, and the ability to manage high volumes of work within defined timelines.

Perform cash application activities accurately and within agreed timelines.Support collections activities and contribute to reducing Days Sales Outstanding (DSO).Prepare and provide Statements of Account and account reconciliations to support collection teams.Investigate and resolve customer and stakeholder queries in a timely manner.Support local markets while ensuring audit requirements are consistently met.Compile, deliver, analyse, and maintain operational and financial reports.Recommend corrective actions based on report findings and business requirements.Liaise with internal teams including Treasury, Accounts Payable, and Payment teams.Support continuous improvement initiatives and adherence to Global Process Owner (GPO) timelines.Contribute to process optimisation through automation, Lean practices, and efficiency improvements.Produce and support reporting including:

• Daily cash position reporting
• Daily invoicing and billing volume reporting
• Debtors ageing trial balance reports
• Daily receipt clearing activities
• Month-end accounts receivable reporting
• Balance sheet reconciliations
• Bad debt and receivables reporting

Maintain open, transparent, and collaborative communication with key stakeholders

Bachelor's degree in Commerce, Master's degree in Finance, or Diploma in Finance.Knowledge of end-to-end Order to Cash processes.Understanding of collections processes, accounts receivable activities, accounting principles, and journal entries.Experience in cash application processes.Strong Microsoft Excel skills for reconciliations and receivables reporting.Knowledge of ERP systems, preferably Oracle and/or SAP.Strong analytical and problem-solving capabilities.Excellent verbal and written communication skills.Ability to collaborate effectively with multiple stakeholders.Understanding of B2B customer environments and debt collection processes.Awareness of telecom industry operations is advantageous.Knowledge of forecasting tools used for cash flow prediction is desirable.Ability to recommend and support best-practice solutions for business requirements.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to work within a global Credit to Collections function supporting international markets.Exposure to end-to-end Accounts Receivable and Order to Cash processes.Experience collaborating with cross-functional finance teams and business stakeholders.Opportunity to contribute to process improvements, automation initiatives, and operational excellence activities.Development of stakeholder management and customer engagement capabilities within a shared services environment.Exposure to audit compliance, financial reporting, and receivables management activities.

Advanced cash application and receivables management techniques.Accounts reconciliation and reporting methodologies.ERP system utilisation within finance operations.Data analysis and reporting for financial decision-making.Stakeholder engagement and customer query resolution.Audit compliance and financial control practices.Process improvement approaches including Lean and automation concepts.Commercial understanding of collections and cash flow optimisation.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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