Customer Relations -BI & Reporting Analyst-Assistant Manager-Bangalore

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a Customer Relations BI & Reporting Analyst to support service delivery teams in ensuring a seamless customer experience. The individual will analyse customer data, prepare service review materials, coordinate with cross-functional teams, and contribute to the digitalisation of reporting dashboards. This role is ideal for someone with strong telecom awareness, analytical capability, and the ability to collaborate effectively with international stakeholders.

• Deliver service review decks for nominated customers within agreed timelines.
• Provide timely and standardised service reporting, ensuring accuracy and consistency.
• Analyse customer data and feedback to identify trends and recommend service improvements.
• Manage billing-related issues and facilitate resolution to maintain accurate customer billing.
• Maintain and update fixed inventories for assigned customers.
• Develop and present customer service guides.
• Build collaborative relationships with Service Managers, Service Executives, and account teams.
• Ensure customer queries are acknowledged and responded to within set SLAs (e.g., within four hours).
• Support the digital transformation of reporting through Power BI dashboards.

• Skilled in building stakeholder relationships through clear communication and collaboration.
• Proactive, accountable, and committed to delivering outcomes that support customer experience.
• Strong problem‑solving mindset with the ability to interpret and analyse complex data.
• Comfortable managing multiple tasks and prioritising effectively in a dynamic environment.
• Experienced in Microsoft Excel, PowerPoint, and familiar with LAN/WAN technologies, MPLS, DSL, Fixed Voice.
• Knowledgeable in telecom products such as Fixed Line or Mobility.
• Adaptable, resilient, and able to work under pressure to meet deadlines and service expectations.
• Equipped with strong customer‑facing skills, with the ability to communicate confidently with global stakeholders.
• Dedicated to continuous learning and improving skills.
• Educated to a Bachelor of Engineering degree with ITIL Foundation certification desirable

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunities to work closely with global teams and gain exposure to international customer management.
• Development of analytical, reporting, and process‑improvement capabilities.
• Experience in telecom products and service delivery operations.
• Growth in stakeholder engagement and cross-functional collaboration skills.
• A dynamic environment with opportunities to contribute to digital transformation initiatives.

• Advanced skills in Power BI and data visualisation.
• Enhanced customer relationship management techniques.
• Stronger analytical and reporting capability with real‑world datasets.
• Deeper understanding of telecom product ecosystems.
• Agile ways of working and cross-functional communication.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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