Demand Management Specialist -Pune
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a highly organised Demand Management professional to oversee end-to-end demand intake, prioritisation, and structured handover into delivery. This role requires strong analytical capability, stakeholder engagement experience, and an understanding of technical feasibility assessments. The individual will act as a central coordination point across product, delivery and market teams, driving transparency, governance and value throughout the demand lifecycle
What you will do
- Manage the complete lifecycle of incoming requests through the Demand Front Door (such as Pega), ensuring completeness and accurate categorisation.
- Lead Triage discussions using prioritisation frameworks including value scoring, complexity assessment and strategic alignment.
- Maintain an accurate pipeline with real-time status, decisions, owners, risks and KPIs.
- Assess post‑delivery outcomes to measure value realisation and identify improvement opportunities.
- Coordinate with requesters, markets, SMEs and delivery teams to resolve blockers and clarify requirements.
- Route validated demands to the correct technical or product teams, ensuring clean and structured handover.
- Conduct analytical assessments to support evidence-based decision-making.
- Drive continuous improvement in demand quality, governance and throughput.
Who you are
- You bring 5+ years of experience in demand management or technical coordination.
- You have strong experience reviewing technical feasibility and supporting automation-driven initiatives.
- You have working knowledge of financial models, benefit frameworks and operational metrics.
- You demonstrate excellent communication, stakeholder engagement and cross-functional collaboration abilities.
- You are highly organised, with a focus on detail and the ability to manage multiple concurrent demands.
- You are confident in applying cost‑benefit assessments, KPI reviews and data‑driven decision-making.
- (Desirable) You have exposure to governance forums, Agile methodologies, CI/CD pipelines, APIs or automation frameworks.
- (Desirable) You have an understanding of telco network functions.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to contribute to high-impact transformation and automation initiatives within Core Transport.
- Exposure to multi-market stakeholder groups, enhancing cross-functional and strategic thinking skills.
- Experience in governance forums and decision-making processes.
- Growth in analytical, prioritisation and value-assessment capabilities.
What skills you will learn
- Advanced demand management and intake governance methodologies.
- Practical application of value scoring, complexity modelling and prioritisation frameworks.
- Enhanced stakeholder communication, negotiation and facilitation techniques.
- Deepening understanding of telco network functions, delivery models and automation ecosystems.
Strengthened data-driven analysis for decision support
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference
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