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Deputy General Manager-HRSP Service Line Lead_Pune

Aggregate function:  Shared Services
Business Area:  HR Operations _VOIS
Posting Country:  India
Date Posted:  19 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The role will be accountable to design, develop, drive HRBP Services, its performance and outcome. It will also involve blue ocean thinking for expanding HRBP Services to Vodafone markets while promoting CSO and improving partner satisfaction through robust engagement. Alongside, is responsible for overall budgets and P/L of service.

Who you are

Key accountabilities and decision ownership:

  • Accountable for shaping & driving future fit HRBP service excellence as per KPIs, budget and service schedule.
  • Promoting CSO led service model, quality assurance, issue management, service outcome & governance.
  • Accountable for P*Q led P/L with value adding / commercially viable services.
  • Influence stakeholders to support blue ocean transfer opportunities and empower team to simplify service through continuous improvement and accelerated SAP & enterprise platform adoption to scale market footprint / service portfolio.
  • Nurture relationship for partners to choose VOIS as trusted service provider & improve partner satisfaction.
  • Support CFSL line of leadership to meet VOIS priorities and align team alongside.
  • Partner with cross functional market & VOIS teams to achieve desired outcomes.
  • Strong HR knowledge, & business acumen.
  • Solid understanding of services to optimize delivery & mitigate operational risks.
  • Influence stakeholders & customer obsessed reflected through consultative selling.
  • Effective communication – verbal, written & through executive presentation.

 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »